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CompTIA Exam 220-1102 Topic 1 Question 23 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 23
Topic #: 1
[All 220-1102 Questions]

A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?

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Suggested Answer: B

One of the common reasons for a slow smartphone performance is having too many apps installed and running in the background. These apps consume the device's memory (RAM) and CPU resources, which can affect the speed and responsiveness of the phone. Rebooting the phone can temporarily clear the RAM and stop some background processes, but they may resume after a while. Connecting to a different network does not affect the performance of the phone, unless the network is congested or has a poor signal.The user can improve the phone's performance by uninstalling unused apps, clearing app caches, and restricting background activities12.Malware can also slow down a phone, but it is not the most likely cause in this scenario, as the user does not report any other symptoms of infection, such as pop-ups, battery drain, or data usage spikes3. Jailbreaking a phone can also affect its performance, but it is not a cause, rather a consequence, of the user's actions.Jailbreaking is the process of removing the manufacturer's restrictions on a phone, which allows the user to install unauthorized apps, customize the system, and access root privileges4.However, jailbreaking also exposes the phone to security risks, voids the warranty, and may cause instability or compatibility issues5.

Reference 1: Speed up a slow Android device - Android Help - Google Help 2: Why your phone slows down over time and what you can do to stop it | TechRadar 3: How to tell if your phone has a virus | Norton 4: What is Jailbreaking?- Definition from Techopedia 5: What is Jailbreaking an iPhone? - Lifewire


by Ligia at Dec 21, 2023, 07:43 AM

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Stephen
1 years ago
Haha, malware? Come on, Julieta. This user doesn't sound like they'd be the type to get their phone infected. I'm with Quiana and Verona - too many apps is the most likely culprit here.
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Julieta
1 years ago
You know, I was actually going to say the phone has malware on it. The fact that the performance doesn't improve even on the corporate network makes me think it's some kind of malicious software slowing things down.
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Sommer
1 years ago
Yes, that would be a good idea to rule out any malicious software.
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Sharika
1 years ago
Maybe the technician should run a malware scan to be sure.
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Dulce
1 years ago
I still think malware is the most likely culprit here.
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Jackie
1 years ago
True, jailbreaking could also cause performance issues.
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Sunshine
1 years ago
I don't think it's the signal since the user said it doesn't get faster on the corporate network.
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Lashaunda
1 years ago
But could it also be due to having too many processes running?
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Shakira
1 years ago
I think you may be right. Malware could definitely be the cause.
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Verona
1 years ago
Jailbroken, huh? So, is this user some kind of tech-savvy rebel or what? I'm sticking with too many apps as the answer, but that's an interesting theory, Michael.
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Quiana
1 years ago
Hmm, this is a tricky one. I'm leaning towards option B - too many processes running. All those apps the user has installed are probably bogging down the phone's performance.
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