CompTIA Exam 220-1101 Topic 10 Question 10 Discussion

Actual exam question for CompTIA's 220-1101 exam

Question #: 10
Topic #: 10

[All 220-1101 Questions]

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

ADetermine a plan of action to resolve the problem.

BRun antivirus software to remove the virus from the computer.

CAsk the user about the symptoms the computer is experiencing.

DMake a backup of the user's data on an external drive.

Show Suggested Answer

Suggested Answer: C

by Eden at Jan 09, 2023, 12:49 PM

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Kristofer

1 months ago

I'm with Marcos and Gearldine on this one. C is the way to go. Asking questions is key, especially when dealing with a potential virus. No need to panic and start clicking random buttons.

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Ressie

1 months ago

Haha, backup first? That's like trying to fix a flat tire before you've even driven the car. Gotta diagnose the issue before worrying about data recovery.

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2 months ago

I think the first step should be to determine a plan of action.

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