CIW Exam 1D0-61A Topic 9 Question 49 Discussion

Actual exam question for CIW's 1D0-61A exam

Question #: 49
Topic #: 9

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

AContinue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting.

BRequest that the customer send his complaints by e-mail, knowing that any inappropriate communication will be well documented.

CDo not respond to the customer.

DSkip the meeting and call the customer.

Show Suggested Answer

Suggested Answer: B

by Dulce at Jan 05, 2023, 11:24 AM

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Xochitl

8 days ago

I'd go with Option C - don't respond to the customer right now. You need to focus on the meeting and can address the issue later in a more controlled setting.

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Agustin

9 days ago

Option B is the best choice. Documenting the customer's complaints in writing is the smart way to handle this situation, especially before a high-level meeting.

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