Cisco Exam 820-605 Topic 5 Question 68 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 68
Topic #: 5

[All 820-605 Questions]

Why should a customer's success be documented?

Ato establish KPIs that measure success

Bto document roles and responsibilities for project management

Cto provide awareness of the value achieved by the solution

Dto provide expansion opportunities for the sales team

Show Suggested Answer

Suggested Answer: A

by Norah at Nov 25, 2023, 06:15 AM

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Dana

1 months ago

Option D, for sure. Documenting success is all about finding new ways to upsell and cross-sell. Gotta keep that sales pipeline flowing!

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Frank

18 days ago

A) to establish KPIs that measure success

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Dallas

2 months ago

I'd have to go with Option C. Documenting success is like taking a victory lap - it's not just about the customer, it's about showing off our hard work!

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Dominque

11 days ago

Exactly, it's important to highlight the positive outcomes of our solutions for potential expansion opportunities.

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Barrett

16 days ago

It also helps us measure how well we are meeting our key performance indicators.

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Melissia

1 months ago

I agree, documenting success really showcases the value we bring to the customer.

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Ashleigh

2 months ago

Hmm, Option D seems tempting, but I think that's more of a sales team concern. We should focus on the customer's needs, not our own expansion opportunities.

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Sommer

6 days ago

B) to document roles and responsibilities for project management

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Edwin

7 days ago

I agree, it's important to focus on the customer's success and the value they receive.

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Rosalyn

14 days ago

C) to provide awareness of the value achieved by the solution

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Coleen

15 days ago

A) to establish KPIs that measure success

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Tyisha

2 months ago

I would go with Option A. Establishing KPIs is key to measuring and tracking the customer's success. Without data, how can we prove the solution's effectiveness?

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