Cisco Exam 820-605 Topic 3 Question 75 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 75
Topic #: 3

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

AEngage with the account team to understand the expansion opportunities.

BPerform a deep analysis of all the sales orders to the past 24 months.

CDocument customer's current technical escalations.

DSpeak the internal contacts to understand the customer's priorities and sentiment.

Show Suggested Answer

Suggested Answer: C

by Trinidad at Apr 09, 2024, 04:03 PM

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Monte

8 days ago

That's a good point, Alpha. A balanced approach of understanding the current situation and future opportunities is ideal. Maybe a combination of options D and A would be the best preparation.

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Adria

8 days ago

Seriously, that's just overkill. Who has time for that kind of deep dive before a customer introduction meeting? I'm with you, D is the way to go.

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What about option A? Engaging with the account team to understand the expansion opportunities could also be really valuable. We don't want to just focus on the current state, but also look at future growth potential.

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Laine

10 days ago

I agree with Malcolm. Talking to internal contacts to get a sense of the customer's pain points and goals is crucial. That will help us tailor the meeting to their specific needs.

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Irving

10 days ago

Haha, you guys are right on the money. Although, I have to say, option B does sound a bit like the kind of thing a data-obsessed manager would suggest. 'Perform a deep analysis of all the sales orders for the past 24 months?' Really?

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Ligia

11 days ago

Exactly! I was thinking the same thing. The customer introduction meeting is all about building a relationship, not just reciting a bunch of data.

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Malcolm

11 days ago

This is a tricky question. I think the key is to understand the customer's needs and priorities before the introduction meeting. Option D seems like the best way to do that.

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Bok

12 days ago

Option D does seem like the most logical choice. Aren't we supposed to be focused on the customer's needs rather than just analyzing past orders and technical issues?

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Jamey

14 days ago

I agree, this is a tough one. I'd probably go with option D though - speaking to the internal contacts seems like the best way to get a feel for the customer's priorities and sentiment.

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Lenny

16 days ago

Whew, this question seems tricky! I'm not sure if I'd feel comfortable answering it. What do you all think?

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