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Cisco 820-605 Exam Questions

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 DTCSM
Related Certification(s):
  • Cisco Channel Partner Program Certifications
  • Cisco Digital Transformation Specialist Certifications
Certification Provider: Cisco
Actual Exam Duration: 90 Minutes
Number of 820-605 practice questions in our database: 149 (updated: Jun. 09, 2025)
Expected 820-605 Exam Topics, as suggested by Cisco :
  • Topic 1: Identify critical success factors to connect to business outcomes/ Create mitigation plans that address risk factors
  • Topic 2: Analyze the account baseline to identify gaps/ Define customer success (expected and unexpected value)
  • Topic 3: Update customer success plan with expand opportunities/ Identify the product or solution purchased
  • Topic 4: Create an adoption campaign to identify expand opportunities/ Compare customer success, customer support and sales
  • Topic 5: Identify potential expansion opportunities across the customer life cycle from a customer success plan/ Identify key stakeholder roles
  • Topic 6: Validate the desired business outcome based on information obtained from key stakeholders/ Explain the customer lifecycle journey
  • Topic 7: Explain the elements of a renewal risk analysis/ Explain the key drivers creating the need for Customer Success
  • Topic 8: Describe sources used to identify customer barriers/ Explain the value proposition for customer success
  • Topic 9: Explain different IT purchasing and consumption models/ Analyze a customer health score/ Customer conversations and interactions
  • Topic 10: Explain the purpose of essential customer management activities/ Explain the elements of customer on boarding
  • Topic 11: Account data and scoreboard review/ Customer and industry observations/ Feature matrix utilization
  • Topic 12: Capturing moments of success/ Deployment planning/ Service subscriptions/ Identify customer barriers
Disscuss Cisco 820-605 Topics, Questions or Ask Anything Related
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Tresa

2 days ago
Passed my Cisco Customer Success Manager exam with flying colors. Pass4Success rocks!
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Phung

2 months ago
Just got my Cisco CSM certification! Pass4Success, you saved me so much study time.
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Brandon

2 months ago
Pass4Success's practice questions were a lifesaver! Be prepared for questions on customer success technology and tools – know their applications and benefits.
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Dewitt

3 months ago
Voice of Customer (VoC) programs are important. The exam tests your understanding of implementing and leveraging VoC insights.
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Carlota

3 months ago
Cisco CSM exam? Check! Big thanks to Pass4Success for the quick prep materials.
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Mozelle

3 months ago
Expect questions on customer feedback collection methods. You'll need to know various techniques and when to apply them.
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Madalyn

4 months ago
Just passed thanks to thorough preparation with Pass4Success! Key topic: ROI calculation for customer success initiatives. Practice interpreting and presenting ROI data.
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Loren

4 months ago
Finally certified as a Cisco Customer Success Manager! Pass4Success made all the difference.
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Johana

4 months ago
The exam includes scenarios on handling customer escalations. Study effective communication and problem-resolution techniques.
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Julianna

5 months ago
Pass4Success's exam questions were spot on! Don't overlook customer journey mapping – you'll need to demonstrate how to create and interpret these maps.
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Angelyn

5 months ago
Nailed the Cisco CSM certification! Pass4Success questions were super relevant.
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Luke

5 months ago
I passed the Cisco Customer Success Manager exam, and the Pass4Success practice questions played a big role. One tricky question was about Customer Success Management, focusing on the best practices for conducting Quarterly Business Reviews (QBRs). I wasn't sure if I got it right, but I passed the exam.
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Rickie

5 months ago
Customer onboarding processes are heavily featured. Prepare to answer questions on best practices for smooth customer transitions and early value realization.
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Yuonne

6 months ago
Be ready for questions on upselling and cross-selling strategies. The exam assesses your ability to identify opportunities for expanding customer relationships.
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Delila

6 months ago
So relieved to have passed the Cisco CSM exam. Pass4Success, you're the best!
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Barbra

6 months ago
Thank you, Pass4Success! Your practice exams were invaluable. Make sure you understand churn prediction models – the exam tests your ability to identify at-risk customers.
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Jose

6 months ago
Thrilled to announce that I passed the Cisco Customer Success Manager exam! The practice questions from Pass4Success were a great help. One question that puzzled me was about Barrier Management, asking how to prioritize barriers based on their impact. I wasn't certain of my answer, but I still passed.
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Leana

7 months ago
Customer segmentation is a key topic. Expect questions on how to effectively categorize and prioritize customers based on various criteria.
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Lorrine

7 months ago
Passed the Cisco Customer Success Manager exam today. Couldn't have done it without Pass4Success!
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Joseph

7 months ago
I just passed the Cisco Customer Success Manager exam, and the Pass4Success practice questions were invaluable. There was a tough question on Success Plan Creation, specifically about setting realistic timelines for customer milestones. I wasn't sure if my answer was correct, but I passed nonetheless.
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Arthur

7 months ago
Pass4Success really helped me prepare quickly. Don't forget to study adoption strategies – the exam includes questions on driving product adoption and usage.
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Chantay

7 months ago
I successfully passed the Cisco Customer Success Manager exam with the help of Pass4Success practice questions. One question that caught me off guard was about Expand Opportunities and Renewal. It asked how to identify upsell opportunities within existing accounts. I wasn't entirely confident, but I still managed to pass.
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Rodolfo

7 months ago
Cisco CSM exam was tough, but I made it! Pass4Success materials were a lifesaver.
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Bulah

8 months ago
Happy to share that I passed the Cisco Customer Success Manager exam! The Pass4Success practice questions were spot on. There was a question on the Customer Success Industry, asking about the latest trends in customer success strategies. I was a bit unsure about my answer, but it didn't stop me from passing.
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Brianne

8 months ago
The exam tests your knowledge of customer health scores. Be prepared to analyze various factors contributing to these scores and suggest improvement strategies.
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Reuben

8 months ago
I passed the Cisco Customer Success Manager exam, thanks in part to the practice questions from Pass4Success. One challenging question was about Customer Success Management and how to effectively measure customer health scores. I wasn't sure if I chose the right metrics, but I made it through!
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Deja

8 months ago
Aced my Cisco CSM certification! Pass4Success really helped me prepare in record time.
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Merlyn

9 months ago
Exam tip: Know your customer success metrics inside out. You'll likely encounter questions asking you to interpret and apply these metrics in real-world scenarios.
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Thersa

9 months ago
Just cleared the Cisco Customer Success Manager exam! The Pass4Success practice questions were a lifesaver. There was a tricky question about Barrier Management, specifically on identifying and mitigating common barriers to customer adoption. I wasn't confident in my answer, but I still passed the exam.
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Micheline

9 months ago
Just passed the Cisco Customer Success Manager exam! Grateful to Pass4Success for their spot-on practice questions. Be ready for scenario-based questions on customer lifecycle management – understanding the stages is crucial.
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Frederic

9 months ago
I recently passed the Cisco Customer Success Manager exam, and I have to say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the key components of a Success Plan Creation. It asked how to align success metrics with customer goals, and I wasn't entirely sure of the best approach. Despite that, I managed to pass!
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Arlie

9 months ago
Just passed the Cisco Customer Success Manager exam! Thanks Pass4Success for the spot-on practice questions.
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Lucy

10 months ago
Passing the Cisco Customer Success Manager exam was a great accomplishment for me, and I attribute my success to using Pass4Success practice questions. The exam covered important topics like identifying critical success factors to connect to business outcomes and defining customer success. One question that I recall was related to analyzing the account baseline to identify gaps. It was a challenging question, but I was able to work through it and pass the exam.
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Elouise

11 months ago
My experience taking the Cisco Customer Success Manager exam was challenging but rewarding. With the assistance of Pass4Success practice questions, I was able to successfully navigate topics such as defining customer success and expected value. One question that I remember from the exam was about creating mitigation plans that address risk factors. It required careful consideration, but I was able to select the correct answer.
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Sena

12 months ago
Just passed the Cisco Customer Success Manager exam! A key topic was customer lifecycle management. Expect scenario-based questions on identifying appropriate engagement strategies at different stages. Study the various touchpoints and metrics used throughout the customer journey. Thanks to Pass4Success for the spot-on practice questions that helped me prepare efficiently!
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Dalene

12 months ago
I recently passed the Cisco Customer Success Manager exam with the help of Pass4Success practice questions. The exam covered topics such as identifying critical success factors to connect to business outcomes and creating mitigation plans that address risk factors. One question that stood out to me was related to analyzing the account baseline to identify gaps. It was a bit tricky, but I managed to answer it correctly.
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Avery

1 years ago
Just passed the Cisco Customer Success Manager exam! Crucial topic: customer lifecycle management. Expect scenario-based questions on identifying key touchpoints. Study best practices for each lifecycle stage. Thanks to Pass4Success for the spot-on practice questions - saved me tons of prep time!
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Oretha

1 years ago
Aced the Cisco CSM certification! Key area: value realization methodologies. Prepare for questions on mapping customer outcomes to business value. Study different value realization techniques. Grateful to Pass4Success for providing relevant practice questions that closely mirrored the actual exam.
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Louis

1 years ago
Success on the Cisco CSM exam! Focus on adoption metrics and KPIs. Be ready to analyze data and recommend strategies to improve user adoption. Understand different adoption frameworks. Pass4Success really nailed the exam content, making my preparation efficient and effective.
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Free Cisco 820-605 Exam Actual Questions

Note: Premium Questions for 820-605 were last updated On Jun. 09, 2025 (see below)

Question #1

What are two examples of leveraging data to identify a customer barrier? (Choose two.)

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Correct Answer: C, D

Question #2

In which stage does the Customer Success Manager initially validate stakeholders?

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Correct Answer: A

Question #3

In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

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Correct Answer: B

Question #4

What is the purpose of capturing moments of success with a customer?

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Correct Answer: A

Question #5

What is a purpose of a customer stakeholder map?

Reveal Solution Hide Solution
Correct Answer: A

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