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Cisco 500-445 Exam Questions
- Cisco Advanced Unified Contact Center Enterprise Specialization Certifications
- Cisco Channel Partner Program Certifications
- Topic 1: Prepare PCCE for ECE and Integration/ Explain ECE Installation process
- Topic 2: Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
- Topic 3: Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
- Topic 4: ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
- Topic 5: Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
- Topic 6: Explain Chat Operation and Chat Customization/ Configure ECE for Chat
- Topic 7: Describe Chat Entry Points/ ECE Chat Administration
- Topic 8: Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
- Topic 9: Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment
Free Cisco 500-445 Exam Actual Questions
Note: Premium Questions for 500-445 were last updated On May. 05, 2025 (see below)
Which process scans content and applies regular expressions to mask the sensitive information?
Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.
The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.
What are two specifications for reporting templates? (Choose two.)
A reporting template can be used to create multiple reports with the same configurations, thus allowing users to create multiple reports with the same configurations. Additionally, templates can be deleted as per the requirement, if it is not needed anymore. But it's important to note that once a template is deleted, all reports created from that template will be deleted as well.
Which process scans content and applies regular expressions to mask the sensitive information?
Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.
The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.
When does the workflow assignment service publish a message to the application server?
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
ICM router, logger, and admin workstation are components of Cisco Unified Contact Center Enterprise (UCCE) that must be installed and available before Enterprise Chat and Email can be installed. CTI server is also a required component of UCCE and must be installed and available before Enterprise Chat and Email can be installed.
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
Before installing Enterprise Chat and Email, two items in UCCE need to be installed and available for use:
2. ICM router, logger, admin workstation: ICM (Intelligent Contact Manager) is a Cisco product that routes and manages customer interactions across multiple channels such as voice, email, chat, and social media. ICM router, logger, and admin workstation are the components of ICM that are required for Enterprise Chat and Email to function properly.
3. CTI server: CTI (Computer Telephony Integration) server is a component of UCCE that integrates telephony and computer systems to provide advanced call control and call management functionality. The CTI server is responsible for integrating the Enterprise Chat and Email with the phone system.
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