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  • 500-445: Implementing Cisco Contact Center Enterprise Chat and Email

Cisco 500-445 Exam Questions

Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email
Exam Code: 500-445 CCECE
Related Certification(s):
  • Cisco Advanced Unified Contact Center Enterprise Specialization Certifications
  • Cisco Channel Partner Program Certifications
Certification Provider: Cisco
Number of 500-445 practice questions in our database: 56 (updated: Jun. 21, 2025)
Expected 500-445 Exam Topics, as suggested by Cisco :
  • Topic 1: Prepare PCCE for ECE and Integration/ Explain ECE Installation process
  • Topic 2: Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
  • Topic 3: Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
  • Topic 4: ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
  • Topic 5: Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
  • Topic 6: Explain Chat Operation and Chat Customization/ Configure ECE for Chat
  • Topic 7: Describe Chat Entry Points/ ECE Chat Administration
  • Topic 8: Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
  • Topic 9: Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment
Disscuss Cisco 500-445 Topics, Questions or Ask Anything Related
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Carlton

15 days ago
CCE Chat & Email certification achieved! Couldn't have done it without Pass4Success's help.
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Destiny

2 months ago
Passed with flying colors! Pass4Success's materials were spot-on for the actual exam content.
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Isadora

3 months ago
Any tips on preparing for the exam in a short time?
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Tijuana

3 months ago
Nailed the Contact Center Enterprise exam! Pass4Success, thanks for the accurate practice tests.
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Evelynn

4 months ago
How about questions on compliance and data privacy?
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Xuan

4 months ago
Were there questions about multi-channel queueing strategies?
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Claudio

4 months ago
Just became Cisco certified! Pass4Success's exam questions were key to my quick preparation.
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Erin

4 months ago
How much did you need to know about scripting for chat and email?
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Walker

5 months ago
Any advice on studying for the capacity planning questions?
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Audrie

5 months ago
Exam success! Pass4Success helped me prepare efficiently in a short time. Highly recommend!
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Agustin

5 months ago
I am proud to have passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam. The Pass4Success practice questions were a great help. One question that stumped me was about ECE Email Administration, specifically configuring email templates. I wasn't entirely sure about the customization options available, but I still passed.
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Bev

5 months ago
How detailed were the questions on chat transcript archiving?
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Rana

6 months ago
Were there any questions about handling attachments in emails?
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Stephanie

6 months ago
CCE Chat & Email cert acquired! Pass4Success, you guys rock for providing such relevant practice material.
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Marisha

6 months ago
The Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was challenging, but I passed it with the help of Pass4Success practice questions. A tricky question was about troubleshooting ECE features, particularly related to email delivery issues. I was unsure about the steps to diagnose and resolve the problem, but I managed to get through.
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Susana

6 months ago
How about questions on agent desktop configuration?
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Gracia

7 months ago
I am delighted to have passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam. The Pass4Success practice questions were very helpful. One question that I found challenging was about ECE Chat Administration, specifically configuring chat routing rules. I wasn't sure about the criteria for routing chats to different agents, but I still passed.
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Edison

7 months ago
Did you encounter any questions about integrating with third-party applications?
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Werner

7 months ago
Passed on my first try! Pass4Success made all the difference in my last-minute studying.
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Stevie

7 months ago
Passing the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was a significant milestone for me. The Pass4Success practice questions were very useful. There was a question about ECE deployment that asked about the prerequisites for integrating with Cisco Unified Contact Center Enterprise. I was a bit unsure about the specific software versions required, but I managed to pass.
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Nicolette

7 months ago
How much emphasis was there on security aspects?
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Roselle

8 months ago
I successfully passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam, and the Pass4Success practice questions were instrumental. One question that caught me off guard was related to ECE Administration and Configuration. It asked about setting up user roles and permissions, and I wasn't entirely clear on the hierarchy, but I still passed.
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Sylvie

8 months ago
Were there any simulation questions? Those always trip me up.
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Antonio

8 months ago
Whew, that exam was tough! Grateful for Pass4Success - their questions were incredibly similar to the real thing.
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Carri

8 months ago
The Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was tough, but I passed it with the help of Pass4Success practice questions. A question that puzzled me was about ECE Email Administration, particularly configuring email routing rules. I was unsure about the priority settings for different email queues, but I succeeded in the end.
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Melodie

9 months ago
How detailed were the questions on reporting? I'm struggling with that part.
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Lashawna

9 months ago
I am thrilled to have passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam. The Pass4Success practice questions were a lifesaver. One challenging question was about troubleshooting ECE features, specifically related to chat session logs. I wasn't sure how to interpret certain log entries, but I managed to get by.
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Mollie

9 months ago
Aced my CCE Chat & Email certification! Pass4Success materials were a lifesaver for quick prep.
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Angelo

9 months ago
Passing the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was a great achievement for me, thanks to the practice questions from Pass4Success. There was a tricky question on ECE Chat Administration that asked about setting up chat templates for different departments. I was a bit confused about the customization options available, but I still made it through.
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Fernanda

9 months ago
Congrats! I'm preparing for it now. Any tips on the chat configuration section?
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Elke

10 months ago
I recently passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring the ECE deployment architecture. It asked about the specific components needed for a high-availability setup. I wasn't entirely sure about the redundancy requirements, but I managed to pass the exam.
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Louvenia

10 months ago
I used Pass4Success for my exam prep and it was a huge help. Their practice questions were very similar to the actual exam, which helped me pass in a short preparation time. Definitely recommend!
upvoted 0 times
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Dalene

10 months ago
Just passed the Cisco Contact Center Enterprise Chat and Email exam! Thanks Pass4Success for the spot-on practice questions.
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Brendan

10 months ago
Passing the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam was a great achievement for me, and I attribute my success to using Pass4Success practice questions. The exam included topics on ECE installation process and defining ECE best practices. One question that I encountered in the exam was related to preparing PCCE for ECE integration. It required a deep understanding of the integration process, but I was able to answer it correctly and pass the exam.
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Marcelle

11 months ago
My exam experience was successful as I passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam. I found the topics on describing Enterprise Chat and Email components and deployment models to be quite challenging. One question that I remember from the exam was about the deployment model for Enterprise Chat and Email components. I had to recall the details from my study materials, but I was able to answer it correctly and pass the exam.
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Pamella

1 years ago
I recently passed the Cisco Implementing Cisco Contact Center Enterprise Chat and Email exam with the help of Pass4Success practice questions. The exam covered topics such as preparing PCCE for ECE integration and explaining the ECE installation process. One question that stood out to me was related to defining ECE best practices. I wasn't completely sure of the answer, but I managed to pass the exam.
upvoted 0 times
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Sina

1 years ago
Whew, that exam was tough! But Pass4Success really came through with relevant materials. Passed on my first try!
upvoted 0 times
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Barabara

1 years ago
Pass4Success is a lifesaver! Their practice tests were key to my success in the Cisco Contact Center exam. Highly recommend!
upvoted 0 times
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Vonda

1 years ago
Just became Cisco certified! Pass4Success made exam prep a breeze with their accurate questions. So grateful for the quick turnaround!
upvoted 0 times
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Raina

1 years ago
Couldn't have cleared the Cisco exam without Pass4Success. Their questions were incredibly similar to the real thing. Thank you!
upvoted 0 times
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Gearldine

1 years ago
Passed thanks to focused prep! Watch out for scenario-based questions on integrating ECE with external databases. Know the process of creating and managing data adapters. Pass4Success practice exams were crucial for mastering these concepts in a short time.
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Audry

1 years ago
Just passed the Cisco Contact Center Enterprise Chat and Email exam! Thanks to Pass4Success for the spot-on practice questions. Saved me so much time!
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Free Cisco 500-445 Exam Actual Questions

Note: Premium Questions for 500-445 were last updated On Jun. 21, 2025 (see below)

Question #1

How is Chat Watchdog Interval used?

Reveal Solution Hide Solution
Correct Answer: A

Chat Watchdog Interval is used to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it. The purpose of the Chat Watchdog Interval is to ensure that a customer's chat request is not left unattended for an extended period of time. If an agent is not available to accept the chat within the specified time period, the chat activity will be marked as abandoned. This allows the system to route the chat to another agent or take other appropriate actions to ensure that the customer's needs are met in a timely manner.


Question #2

Which process scans content and applies regular expressions to mask the sensitive information?

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Correct Answer: B

Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.

The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.


Question #3

What are two specifications for reporting templates? (Choose two.)

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Correct Answer: D, E

A reporting template can be used to create multiple reports with the same configurations, thus allowing users to create multiple reports with the same configurations. Additionally, templates can be deleted as per the requirement, if it is not needed anymore. But it's important to note that once a template is deleted, all reports created from that template will be deleted as well.


Question #4

Which process scans content and applies regular expressions to mask the sensitive information?

Reveal Solution Hide Solution
Correct Answer: B

Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.

The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.


Question #5

When does the workflow assignment service publish a message to the application server?

Reveal Solution Hide Solution
Correct Answer: B

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