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Cisco 500-442 Exam Questions

Exam Name: Administering Cisco Contact Center Enterprise
Exam Code: 500-442 CCEA
Related Certification(s):
  • Cisco Channel Partner Program Certifications
  • Cisco Unified Contact Center Enterprise Specialization requirement for Systems Engineers Certifications
Certification Provider: Cisco
Number of 500-442 practice questions in our database: 60 (updated: Jun. 27, 2025)
Expected 500-442 Exam Topics, as suggested by Cisco :
  • Topic 1: Describe CCE components and architecture/ Describe access tools
  • Topic 2: Understand CCE features beyond default/ Basic Calls and Agent settings
  • Topic 3: Configure basic agent functionality/ Configure roles and departments
  • Topic 4: Implement precision routing/ Understand Contact Center basics
  • Topic 5: Configure agent teams and supervisors/ Implement VXML applications
  • Topic 6: Configure basic call treatment/ Utilize Finesse administration tool
  • Topic 7: Deploy basic call settings/ Configuration and Implementation
  • Topic 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration
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Talia

12 days ago
Understanding of database management comes in handy. Know basics of SQL Server management for CCE databases.
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Colette

19 days ago
Pass4Success's practice exams were spot on. Just got my Cisco CCE certification!
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Boris

2 months ago
Security is important. Be prepared for questions on configuring and managing security settings within CCE.
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Mira

2 months ago
Thanks to Pass4Success, I felt confident throughout the CCE exam. Passed on my first try!
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Justine

3 months ago
Passed the Cisco Contact Center Enterprise exam today. Couldn't have done it without Pass4Success!
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Marge

3 months ago
Expect questions on configuring and managing IP IVR or CVP. Know the basics of call flow and script integration.
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Ludivina

4 months ago
The exam covers Media Routing Domains. Understand how they're used for multichannel routing in CCE.
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Janessa

4 months ago
CCE certified! Pass4Success's exam questions were crucial for my last-minute preparation.
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Delisa

4 months ago
Be ready for questions on Agent Reskilling. Know how to move agents between skill groups and the impact on reporting.
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Elenor

5 months ago
Network VRU configuration is tested. Understand the types of Network VRUs and their applications in CCE.
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Roy

5 months ago
So grateful for Pass4Success. Their materials helped me ace the Cisco CCE exam in no time.
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Tommy

5 months ago
Familiarize yourself with the ICM Script Editor. The exam may ask you to identify specific nodes or script elements.
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Hyman

5 months ago
I passed the exam, and the Pass4Success practice questions were a big help. One tricky question was about configuring and implementing outbound campaigns. I had to figure out the best strategy for campaign management.
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Gerardo

6 months ago
CUCM integration questions appear. Know how to set up CTI Route Points and CTI Ports in CUCM for CCE.
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Alpha

6 months ago
Pass4Success's practice tests were incredibly similar to the actual CCE exam. Passed with flying colors!
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Dorcas

6 months ago
Cisco Outbound Option configuration comes up. Be familiar with campaign creation and dialing modes.
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Laine

6 months ago
I successfully passed the Cisco exam! The practice questions from Pass4Success were essential. There was a challenging question about reporting tools. I wasn't sure which tool to use for real-time analytics.
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Julene

7 months ago
The exam covers Enterprise Chat and Email (ECE) integration. Understand the basics of configuring ECE within the CCE environment.
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Chandra

7 months ago
I passed the exam with flying colors! The Pass4Success practice questions were a great help. One question that puzzled me was about setting up basic call flows. I had to think about the best way to handle incoming calls.
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Kallie

7 months ago
Nailed the Cisco Contact Center Enterprise exam. Pass4Success was a lifesaver for quick prep!
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Asuncion

7 months ago
Unified CCE reporting is heavily tested. Know how to generate and interpret various real-time and historical reports.
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Eve

7 months ago
Happy to report that I passed the exam! The Pass4Success practice questions were invaluable. One question I found difficult was about implementing advanced features like call recording. I had to recall the specific configuration steps.
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Dominque

8 months ago
Configuration of CTI Server and CTI OS is important. Be prepared to troubleshoot common CTI-related issues.
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Elliott

8 months ago
Just passed the Cisco Contact Center exam! Thanks to Pass4Success practice questions, I felt prepared. There was a tough question on configuring agent profiles. I wasn't sure how to set up different profiles for different departments.
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Thaddeus

8 months ago
CCE certification achieved! Pass4Success made my study time super efficient.
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Fallon

8 months ago
Don't overlook Precision Routing! The exam tests your ability to create attributes and precision queues for skill-based routing.
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Arlyne

8 months ago
I passed the exam, and the Pass4Success practice questions were key to my success. One question that stumped me was about advanced call routing techniques. I had to choose the best method for routing calls based on agent availability.
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Renea

9 months ago
Scripting is a big part of the exam. Practice creating and modifying routing scripts, especially with conditional branching and error handling.
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Cathern

9 months ago
Excited to announce that I passed the Cisco exam! The Pass4Success practice questions were spot-on. One challenging question was about the initial setup of the Contact Center. I wasn't sure about the exact steps for configuring the IVR.
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Noel

9 months ago
Couldn't believe how well-prepared I was for the CCE exam. Pass4Success really came through!
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Dahlia

9 months ago
Expect questions on setting up Call Types and Dialed Numbers. Make sure you understand their relationship and how they route calls within CCE.
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Johnna

9 months ago
Thrilled to share that I passed the exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question about generating custom reports in the Reporting section. I had to think hard about which data sources to use.
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Detra

10 months ago
Just passed the Cisco Certified: Administering Cisco Contact Center Enterprise exam! Thanks to Pass4Success for the spot-on practice questions. Be ready for scenarios on configuring Agent Desk Settings - they're crucial for controlling agent behaviors.
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Lore

10 months ago
I just passed the Cisco Administering Cisco Contact Center Enterprise exam! The Pass4Success practice questions were incredibly helpful. One question I remember was about configuring skill groups for agents. I wasn't entirely sure how to prioritize multiple skills for a single agent, but I managed to get through it.
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Sylvia

10 months ago
Just passed the Cisco Contact Center Enterprise exam! Thanks Pass4Success for the spot-on practice questions.
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Camellia

10 months ago
With the assistance of Pass4Success practice questions, I was able to pass the Cisco Administering Cisco Contact Center Enterprise exam. The exam covered topics like CCE components and architecture, as well as understanding CCE features beyond default settings. One question that I found challenging was about the architecture of CCE and how different components interact with each other to provide a seamless customer experience.
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Natalya

11 months ago
My exam experience was successful as I passed the Cisco Administering Cisco Contact Center Enterprise exam. The topics included understanding CCE features beyond default settings and basic calls and agent settings. One question that I remember was about the different features that can be customized in CCE to improve agent productivity and customer experience.
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Lashaunda

1 years ago
I passed the Cisco Administering Cisco Contact Center Enterprise exam with the help of Pass4Success practice questions. The exam covered topics like CCE components and architecture, as well as access tools. One question that stood out to me was about the different access tools available in CCE and how they can be used to monitor and manage the contact center operations.
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Boris

1 years ago
Just passed the Cisco Contact Center Enterprise exam! Thanks Pass4Success for the spot-on practice questions. Saved me weeks of prep time!
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Hester

1 years ago
Agent desktop configuration was another important area. Questions may involve customizing layouts and gadgets. Familiarize yourself with Finesse administration. Thanks to Pass4Success for providing relevant practice questions that helped me prepare efficiently!
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Marsha

1 years ago
Just became Cisco CCE certified! Pass4Success's relevant questions made all the difference. Grateful for their efficient exam prep materials.
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Terina

1 years ago
Nailed the Cisco CCE exam today! Pass4Success's materials were a lifesaver. Couldn't have done it without their focused question set.
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Chauncey

1 years ago
Passed my Cisco Contact Center Enterprise exam with flying colors! Pass4Success's practice tests were key to my success. Thanks for the time-saving resource!
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Socorro

1 years ago
Cisco CCE cert achieved! Pass4Success's exam questions were incredibly close to the real thing. Highly recommend for quick, effective prep.
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Free Cisco 500-442 Exam Actual Questions

Note: Premium Questions for 500-442 were last updated On Jun. 27, 2025 (see below)

Question #1

What are the two main features of the Cisco VVB? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: A, E

The correct answer is A and E. The Cisco VVB has the following features:

Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies1.

Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent1.

Provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities1.

Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time1.

Option B is incorrect because it is the opposite of what Cisco VVB does. Cisco VVB allows customers, not agents, to use voice commands without interacting with an agent1.

Option C is incorrect because Cisco VVB supports multiple languages for ASR and TTS, not just one1.

Option D is incorrect because it confuses the roles of customers and agents. Cisco VVB provides better customer service, not agent service, by transferring customers to the right agent, not vice versa1.


Question #2

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: B, C

Question #3

What is the function of the CVP Subdialog Return element in a VXML application?

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Correct Answer: A

The function of the CVP Subdialog Return element in a VXML application is to populate variables sent back to Cisco Contact Center Enterprise (CCE) from the VXML application. This element is used at the end of a subdialog invocation to return control to the main IVR application, along with any data collected or processed during the subdialog. This mechanism allows for dynamic exchange of information between different parts of an IVR application and the broader Contact Center solution, enabling complex call flows and data-driven decision-making. Reference: Documentation on Cisco's VXML Server and CVP provides detailed information on how Subdialog Return elements are used within VXML applications to interface with CCE and other components of the Contact Center infrastructure.


Question #4

Which two steps are required to configure a Supervisor? (Choose two.)

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Correct Answer: C, D

C) make sure the Supervisor has an Active Directory Account: The Supervisor must have an Active Directory (AD) account in order to be able to log in to the Cisco Finesse web interface and manage the contact center operations.

D) ensure that 'Is Supervisor' is checked: The Supervisor role must be assigned to the AD account. This can be done by navigating to the Cisco Unified Contact Center Enterprise Administration page and searching for the Supervisor's account. Once located, the 'Is Supervisor' checkbox must be checked to give the account the necessary permissions to manage the contact center.


Question #5

Which two functionalities should a Contact Center typically be provided? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: A, C

A Contact Center typically needs to provide the following functionalities: A. Skill-Based Routing: This functionality allows the Contact Center to route calls to the most appropriate agent based on their skills, ensuring that customers are matched with agents who can best address their needs. C. IVR and Queuing: Interactive Voice Response (IVR) systems and queuing mechanisms are crucial for managing incoming calls, providing self-service options, and efficiently managing caller wait times until an appropriate agent is available. Reference: Cisco's documentation on Contact Center solutions, including Unified Contact Center Enterprise (UCCE), often highlights the importance of Skill-Based Routing and IVR/Queuing functionalities in providing effective customer service.


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