Cisco Exam 820-605 Topic 6 Question 60 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 60
Topic #: 6

[All 820-605 Questions]

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

AAnalyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

BObserve net promoter scores and how likely the customer is to recommend the products to someone else.

CProvide recommendations for training or suggest new features based on data analysis.

DPerform a marketing campaign and share the roadmap of new products.

Show Suggested Answer

Suggested Answer: A, E

by Glen at Apr 20, 2023, 08:31 PM

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Ruthann

1 months ago

I heard the Customer Success Manager was so good, they could improve the health index of a company by just looking at it funny.

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Rose

1 months ago

I'm going with C. Anything else would be like trying to put out a fire with gasoline.

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Dannie

2 months ago

D? Really? A marketing campaign is the last thing a Customer Success Manager should be focused on. This question is a joke!

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Billi

6 days ago

I agree, focusing on data analysis and training recommendations would be more beneficial for improving the health index.

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Elmer

8 days ago

C) Provide recommendations for training or suggest new features based on data analysis.

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Gary

12 days ago

A) Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

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3 months ago

I think the Customer Success Manager should analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

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