Cisco Exam 820-605 Topic 6 Question 60 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 60
Topic #: 6

[All 820-605 Questions]

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

AAnalyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

BObserve net promoter scores and how likely the customer is to recommend the products to someone else.

CProvide recommendations for training or suggest new features based on data analysis.

DPerform a marketing campaign and share the roadmap of new products.

Show Suggested Answer

Suggested Answer: A, E

by Glen at Apr 20, 2023, 08:31 PM

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1 days ago

I'm torn between B and C. Monitoring customer sentiment is also crucial, but data-driven solutions are the way to go.

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4 days ago

C is the right answer. Analyzing data and providing recommendations for improvement is the key role of a Customer Success Manager.

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29 days ago

I believe providing recommendations for training or suggesting new features based on data analysis could also help in improving the health index.

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1 months ago

I agree with Daron. Understanding the financial health of Company A is crucial for improving the health index.

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1 months ago

I think the Customer Success Manager should analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

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