Cisco Exam 820-605 Topic 3 Question 87 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 87
Topic #: 3

[All 820-605 Questions]

At which lifecycle stage does the Customer Success Manager identify the solution purchased?

AOnboard

BPurchase

CImplement

DSelect

Show Suggested Answer

Suggested Answer: B, C

by Melissa at Sep 13, 2024, 08:21 PM

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Alberto

2 months ago

I'm just hoping the correct answer isn't 'All of the above' - that would be too easy!

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Tommy

3 days ago

D) Select

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Elden

6 days ago

C) Implement

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Norah

7 days ago

B) Purchase

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Jodi

2 months ago

A) Onboard

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Ashlyn

2 months ago

I'm going with A) Onboard. That's when the Customer Success Manager would dive deep into the customer's requirements and the solution they've purchased, right?

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Luis

1 months ago

That's right! The Onboard stage is crucial for understanding the customer's requirements and the solution they've purchased.

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Tamra

1 months ago

Yes, you're correct! During the Onboard stage, the Customer Success Manager identifies the solution purchased and ensures it aligns with the customer's needs.

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Magnolia

2 months ago

Hmm, I'm not sure. Maybe C) Implement, since that's when the Customer Success Manager would really get to know the solution and how it fits the customer's needs.

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Dean

2 months ago

D) Select seems more logical to me. The Customer Success Manager would need to understand the solution the customer has selected in order to plan the onboarding and implementation.

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Walton

2 months ago

I think the answer is B) Purchase. The Customer Success Manager's role is to ensure the customer gets the most value from the solution, so they would identify the solution during the purchase stage.

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