Cisco Exam 820-605 Topic 3 Question 81 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 81
Topic #: 3

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

ASell additional training to the customer.

BIntroduce new features that have been recently enabled within the product.

CReview priorities from the Success Plan with customer leadership.

DOffer upfront discounts and secure the business for as many years as possible.

EDetermine if there has been a change in resourcing or stakeholders.

Show Suggested Answer

Suggested Answer: C, E

by Chantay at Jun 19, 2024, 06:54 AM

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Dwight

10 months ago

I believe option C is also important, reviewing priorities with customer leadership can help realign the implementation.

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Arminda

10 months ago

I agree, introducing new features and checking for changes in resourcing are key.

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Therese

10 months ago

Haha, sell them more training? That's like the IT version of 'Have you tried turning it off and on again?'

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Han

10 months ago

B is interesting, but I'm not sure introducing new features is the best approach when they're already struggling with the implementation. Gotta focus on the basics first.

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Marylou

9 months ago

E) Determine if there has been a change in resourcing or stakeholders.

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Shenika

9 months ago

C) Review priorities from the Success Plan with customer leadership.

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Alona

10 months ago

D? Really? Offering discounts to get a longer contract is just a band-aid solution. This is about actually helping the customer, not just locking them in.

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Isabelle

10 months ago

E) Determine if there has been a change in resourcing or stakeholders.

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Terina

10 months ago

C) Review priorities from the Success Plan with customer leadership.

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Hubert

10 months ago

I think options B and E are the best approaches.

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Percy

11 months ago

C and E seem like the obvious choices here. You need to make sure the customer's priorities are aligned and also check if there have been any changes in their team that could be causing the stall.

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Annamae

9 months ago

Agreed, those two options are crucial in addressing stalled implementations.

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Refugia

9 months ago

E) Determine if there has been a change in resourcing or stakeholders.

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Elza

10 months ago

C) Review priorities from the Success Plan with customer leadership.

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