Cisco Exam 820-605 Topic 12 Question 82 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 82
Topic #: 12

[All 820-605 Questions]

Which type of information should be captured during the first customer engagement?

Acases escalated to technical support

Bexpansion opportunities

Ccustomer's desired outcomes

Dstakeholder map

Show Suggested Answer

Suggested Answer: B, D

by Laine at Jun 28, 2024, 11:25 PM

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Samuel

2 days ago

Hmm, this is a tricky one. I'd say stakeholder map (D) could be useful, but that's probably more relevant for a later stage. I'm going with C - customer's desired outcomes.

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Vincent

4 days ago

I'm not sure about this one. While expansion opportunities (B) could be useful, I think the customer's desired outcomes (C) are more important to get right from the start.

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Maile

5 days ago

Option C seems like the obvious choice here. Capturing the customer's desired outcomes is crucial for understanding their needs and aligning our solutions accordingly.

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