Cisco Exam 820-605 Topic 12 Question 82 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 82
Topic #: 12

[All 820-605 Questions]

Which type of information should be captured during the first customer engagement?

Acases escalated to technical support

Bexpansion opportunities

Ccustomer's desired outcomes

Dstakeholder map

Show Suggested Answer

Suggested Answer: B, D

by Laine at Jun 28, 2024, 11:25 PM

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Jacqueline

2 months ago

I'm voting for option C - customer's desired outcomes. That's the kind of information that helps us really understand what the customer is looking for and tailor our solutions accordingly. Plus, it's way more interesting than a boring old stakeholder map.

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Aileen

22 hours ago

Customer's desired outcomes can definitely help us focus on what matters most to them and deliver value.

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Paola

4 days ago

I think capturing expansion opportunities is also important to ensure we can grow our relationship with the customer.

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Caitlin

5 days ago

I agree, understanding the customer's desired outcomes is key to providing a solution that meets their needs.

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Loren

2 months ago

I'm going to have to go with option C. Capturing the customer's desired outcomes is the foundation for everything else. It's like trying to build a house without knowing what the customer wants it to look like.

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Katy

8 days ago

It's important to align our efforts with what the customer wants to achieve in order to deliver value.

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Stanford

17 days ago

Capturing the customer's desired outcomes sets the direction for the entire engagement process.

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Janae

21 days ago

I agree, understanding the customer's desired outcomes is crucial for providing the right solutions.

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Samuel

2 months ago

Hmm, this is a tricky one. I'd say stakeholder map (D) could be useful, but that's probably more relevant for a later stage. I'm going with C - customer's desired outcomes.

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Vincent

2 months ago

I'm not sure about this one. While expansion opportunities (B) could be useful, I think the customer's desired outcomes (C) are more important to get right from the start.

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Maile

2 months ago

Option C seems like the obvious choice here. Capturing the customer's desired outcomes is crucial for understanding their needs and aligning our solutions accordingly.

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Luisa

5 days ago

Cases escalated to technical support can give us insights into potential pain points.

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Aleisha

6 days ago

Stakeholder map can help us identify key decision makers within the customer's organization.

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Wai

21 days ago

Capturing expansion opportunities is also important for long-term growth.

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Clemencia

2 months ago

I agree, understanding the customer's desired outcomes is key to providing value.

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Laine

2 months ago

But shouldn't we also consider expansion opportunities to maximize our relationship with the customer?

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Isadora

2 months ago

I agree with Alton, understanding what the customer wants to achieve is crucial for a successful engagement.

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Alton

3 months ago

I think the information about the customer's desired outcomes should be captured first.

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