Cisco Exam 820-605 Topic 10 Question 64 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 64
Topic #: 10

[All 820-605 Questions]

How does the Customer Success Manager identify the product and solutions purchased by a customer?

ABaseline products and solutions with the account team

BCheck sales for the customer pipeline to record products and solutions

CTour facility with the customer to catalog products and solutions

DReview statement of work to archive products and solutions mentioned

Show Suggested Answer

Suggested Answer: A, E

by Mari at Aug 10, 2023, 04:05 PM

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Sang

1 months ago

I'm surprised there's no option for 'guess wildly and hope for the best.' That's the Customer Success Manager's specialty, right?

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Tashia

2 days ago

No, guessing wildly is not a good strategy for a Customer Success Manager.

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Queenie

4 days ago

D) Review statement of work to archive products and solutions mentioned

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Kasandra

5 days ago

No, guessing wildly is not a good strategy for a Customer Success Manager.

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Margery

7 days ago

D) Review statement of work to archive products and solutions mentioned

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Kirby

22 days ago

A) Baseline products and solutions with the account team

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Mabel

29 days ago

A) Baseline products and solutions with the account team

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Sophia

2 months ago

Option D is the way to go. Reviewing the statement of work is the most reliable source of information on the customer's products and solutions. Plus, it's all neatly archived and ready to reference.

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Clement

29 days ago

A) Baseline products and solutions with the account team

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Claudio

1 months ago

That makes sense. It's all documented there for easy access.

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Arthur

2 months ago

D) Review statement of work to archive products and solutions mentioned

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Una

2 months ago

Touring the customer's facility sounds like a fun field trip, but it might not be the most efficient way to catalog their purchases. I'd hate to be the one who has to count every widget and gizmo!

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Bobbie

2 days ago

A) Baseline products and solutions with the account team

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Doyle

5 days ago

D) Review statement of work to archive products and solutions mentioned

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An

9 days ago

That does sound like a lot of work!

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Elke

17 days ago

C) Tour facility with the customer to catalog products and solutions

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Alex

28 days ago

B) Check sales for the customer pipeline to record products and solutions

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Georgeanna

2 months ago

A) Baseline products and solutions with the account team

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Sharita

2 months ago

Checking the sales pipeline is a good idea, but that might not give you the full picture. What if the customer has already deployed the products and solutions?

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Markus

28 days ago

Reviewing the statement of work can provide detailed information about the products and solutions purchased.

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Antione

29 days ago

D) Review statement of work to archive products and solutions mentioned

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Christoper

1 months ago

Checking with the account team is a good way to get accurate information.

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Launa

2 months ago

A) Baseline products and solutions with the account team

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Dyan

2 months ago

Option A seems like the most straightforward approach to identify the customer's products and solutions. The account team would have the most up-to-date information on the customer's purchases.

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