Cisco Exam 820-605 Topic 1 Question 92 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 92
Topic #: 1

While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?

AHost a discovery session with stakeholders to identify challenges and desired outcomes.

BInvites the stakeholders to attend technical training on different product use cases.

CEducate the operations team on the features and capabilities of the existing solution.

DEnsure the customer's procurement team is aware of the existing solution and its usage history.

Show Suggested Answer

Suggested Answer: B

by Lashawna at Oct 19, 2024, 12:41 PM

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22 days ago

I think the next step should be hosting a discovery session with stakeholders.

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