Cisco Exam 820-605 Topic 1 Question 59 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 59
Topic #: 1

[All 820-605 Questions]

What are two examples of leveraging data to identify a customer barrier? (Choose two.)

Aevaluating feedback from the customer operations team

Bproviding training recommendations

Creviewing installed base details

Dconsulting the health index

Enoting change in customer executive team

Show Suggested Answer

Suggested Answer: A

by Nieves at Mar 28, 2023, 08:09 PM

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Kristofer

8 days ago

I hear the 'health index' is calculated using the customer's pulse and blood pressure. Better bring a stethoscope to the next client meeting!

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Armando

9 days ago

B and D for me. Gotta love that 'health index' - sounds like something straight out of a sci-fi movie!

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Stephane

10 days ago

E? Really? That's a bit of a stretch. I'd stick with the more obvious choices of A and C.

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Effie

11 days ago

I'm going to go with A and D. The health index could be a really useful metric for identifying customer issues.

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Lenita

16 days ago

I'm not sure about C, but I think D could also be a good choice since health index can indicate customer satisfaction.

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Deeann

18 days ago

I agree with Ruthann, A and C make sense because they involve direct customer data.

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Lorrie

22 days ago

A and C seem like the most relevant options here. Evaluating customer feedback and reviewing installed base details would provide good insights into potential barriers.

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Rose

6 hours ago

A and C are definitely important. Customer feedback can reveal a lot.

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Ruthann

1 months ago

I think A and C are good options.

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