Cisco Exam 820-605 Topic 1 Question 57 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 57
Topic #: 1

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

AAdminister twice-yearly student and staff surveys with two question related to IT

BMeasure the number of complaints raised by students

CUse a combination of tailored surveys and IT tools-based metrics

DImplement staff Super Users to provide feedback

Show Suggested Answer

Suggested Answer: A

by Gearldine at Feb 28, 2023, 03:04 AM

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Luke

2 days ago

I bet the university's IT team is sweating bullets, hoping no one picks the 'measure complaints' option. Talk about a morale killer!

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Shanice

10 days ago

D) Staff Super Users could be helpful, but I doubt they'd give unbiased feedback. Maybe they're just happy to have a new title!

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Fanny

12 days ago

A) Twice-yearly surveys? That's like checking the temperature once in winter and once in summer - not very insightful.

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Amie

17 days ago

B) Measuring complaints seems too narrow. Shouldn't we focus on positive experiences too?

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Pok

23 days ago

C) sounds like the most comprehensive approach. Surveys and metrics would give a well-rounded view of the solution's impact.

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Mona

4 days ago

Administering surveys and using IT tools-based metrics would definitely help in evaluating the impact of the new solution.

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Aleisha

9 days ago

I agree, using surveys and metrics would provide a complete picture of the IT solution's success.

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Jerilyn

23 days ago

I prefer option D. Having staff Super Users provide feedback can give more personalized insights into the user experience.

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Luis

24 days ago

I agree with Jenelle. Using a combination of surveys and metrics will give a more comprehensive view of the success of the IT solution.

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Jenelle

27 days ago

I think option C is the best approach because it combines surveys and IT tools-based metrics.

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