Hardware replacement? Really? I don't think that's what Cisco means by Business Critical Services. That's just basic tech support, not the kind of strategic services they offer.
Option B looks good to me - Pay-as-you-go services covering business-critical functions. That sounds like the kind of flexible, on-demand support businesses need these days.
I think Business Critical Services are subscription-based services covering the entire lifecycle of a technology. That's what option A says, and it seems to be the most comprehensive definition.
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