Cisco Exam 700-695 Topic 6 Question 12 Discussion

In Cisco Webex Calling, the 'Hoteling' feature allows a phone to be shared among different users within an organization. This feature is particularly useful in environments where not all employees have their own dedicated desk, such as in a hot-desking environment.

1. Understanding Hoteling in Webex Calling:

Hoteling Host: This is the primary phone that can be used by various users who do not have a dedicated desk phone. The Hoteling Host is typically associated with a physical device, like an IP phone.

Hoteling Guest: This is a user who can temporarily log in to the Hoteling Host device, making the phone act as if it belongs to the guest user for a specific period.

2. Why Hoteling Guest is the Correct Option:

To enable different users to share a single phone, you need to configure the device as a Hoteling Host and allow users, known as Hoteling Guests, to log into that device. This configuration permits multiple users to use the same physical phone while having their personalized settings, including voicemail and call history.

The Hoteling Guest logs in to the Hoteling Host device, and the system treats the phone as if it is their personal phone, including their user profile, settings, and calls.

3. Configuration Steps:

Configure the Host Device:

In the Webex Calling Admin Portal, navigate to the specific device that will act as the Hoteling Host.

Enable the device for Hoteling and assign it as a Hoteling Host.

Set Up the Hoteling Guest:

In the user settings of potential guests, enable them as Hoteling Guests.

Guests can then log into any Hoteling Host device and use it as their own.

Usage:

The Hoteling Guest will log into the host device, and the phone will load the guest's settings and profile.

The guest can use the phone with their settings for the duration of their session.

Cisco Reference:

The feature is detailed under the Cisco Webex Calling administration guide, which discusses user roles, including how to configure Hoteling Hosts and Guests. It can be found in the Webex Calling and Webex Management PDFs provided by Cisco.

By correctly configuring the Hoteling feature in Webex Calling, organizations can maximize the utilization of shared devices, providing flexibility and convenience for users who do not have a dedicated phone.