A and B, no doubt. Anything else is just fluff. Though I did chuckle at the idea of establishing credibility with the customer - as if they wouldn't already know we're the experts!
I believe B and D are equally important. Working with the customer to develop a reference architecture and establishing credibility with the customer can also lead to a successful discovery process.
I agree with Terrilyn. Gathering information about the current state of the customer's network environment and mapping Cisco innovation to customer's needs are crucial for a successful discovery process.
I believe B and E are also important. Working with the customer to develop a reference architecture and mapping Cisco innovation to customer's needs can help tailor solutions.
A and B seem like the right choices here. Gathering information and working with the customer to develop a reference architecture are key steps in the discovery process.
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