Cisco Exam 500-445 Topic 4 Question 30 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 30
Topic #: 4

[All 500-445 Questions]

What are three report categories and templates included for ECE reporting? (Choose three.)

ASupervisor Status

BContact Center Trend

CEmail Survey

DService Level Agreement

DService Level Performance

EContact Center CCAI

FAgent performance

Show Suggested Answer

Suggested Answer: C

Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.

by Von at Apr 26, 2024, 07:31 AM

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Gail

2 months ago

Service Level Agreement and Service Level Performance? Isn't that just the same thing? This exam is trying to trick us, I tell ya!

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Ciara

5 days ago

Definitely, always read the questions carefully to avoid getting tricked.

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Dusti

8 days ago

I agree, it's important to pay attention to the details in the exam questions.

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Yuette

18 days ago

Yeah, that makes sense. They might sound similar but have different meanings.

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Karina

19 days ago

I think they are different. Service Level Agreement is about the agreed upon level of service, while Service Level Performance is about how well that service is actually being delivered.

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Virgie

2 months ago

Haha, I bet the person who wrote this question is really into those fancy acronyms like CCAI. I'm just gonna guess randomly and hope for the best!

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Chu

26 days ago

F) Agent performance

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Mike

27 days ago

C) Email Survey

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Marion

30 days ago

A) Supervisor Status

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Mammie

2 months ago

I'm not too sure about this one. I was going to pick A) Supervisor Status, C) Email Survey, and E) Contact Center CCAI, but I'm not confident that's right.

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Lashawnda

2 months ago

Hmm, I think the correct answers are B) Contact Center Trend, D) Service Level Agreement, and F) Agent performance. This seems to cover the key reporting categories for ECE.

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