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Cisco Exam 500-445 Topic 4 Question 26 Discussion

Actual exam question for Cisco's 500-445 exam
Question #: 26
Topic #: 4
[All 500-445 Questions]

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

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Suggested Answer: C

Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.


by Bok at Feb 07, 2024, 05:22 AM

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Grover
I'm pretty sure it's B) Administrative script. That's where you can automate all the scheduling stuff, isn't it?
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Phuong
17 days ago
I'm not sure, but I think it could also be A) Business hours, as that seems relevant for scheduling.
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Salley
18 days ago
I think the answer is C) Business calendars. That's where you can set up the working hours and days for employees, right?
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Farrah
23 days ago
I agree with Jeannetta, because business calendars help in setting up working and non-working hours for employees.
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Jeannetta
24 days ago
I think the answer is C) Business calendars.
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