Cisco Exam 500-445 Topic 3 Question 32 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 32
Topic #: 3

[All 500-445 Questions]

In which two ways are chats transferred? (Choose two.)

AOnly open chat activities in which the customer has not left the chat session can be transferred.

BChats can be transferred to departments directly.

CAgents can transfer the chat activities based on the Maximum Task limit setting.

DAgents have unlimited transfers of chat activity.

EOnly one chat activity can be transferred at a time.

Show Suggested Answer

Suggested Answer: C

The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.

When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:

Start the Services server

Start the Message server

Start the Database server

Start the File server

Start the Application server

This sequence ensures that all the necessary services are running and properly configured before starting the Application server.

by Val at May 09, 2024, 04:49 AM

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Charlesetta

1 months ago

Ugh, transfer policies are the worst. Can we just have a 'transfer to anyone, anytime' button and call it a day?

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Alyssa

1 days ago

E) Only one chat activity can be transferred at a time.

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Yuki

2 days ago

C) Agents can transfer the chat activities based on the Maximum Task limit setting.

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Tamekia

19 days ago

A) Only open chat activities in which the customer has not left the chat session can be transferred.

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Angelo

2 months ago

Haha, I bet the test makers are just trying to catch us out with all these tricky options. Gotta stay on our toes!

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Trina

5 days ago

B) Chats can be transferred to departments directly.

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Jolene

19 days ago

C) Agents can transfer the chat activities based on the Maximum Task limit setting.

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Jeff

1 months ago

A) Only open chat activities in which the customer has not left the chat session can be transferred.

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Jarvis

2 months ago

Wait, isn't E the key to this question? I thought you could only transfer one chat activity at a time.

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Billi

17 days ago

B) Chats can be transferred to departments directly.

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Bette

1 months ago

E) Only one chat activity can be transferred at a time.

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Bernardo

1 months ago

A) Only open chat activities in which the customer has not left the chat session can be transferred.

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Ma

2 months ago

I'm pretty sure D is also a valid answer. Agents should have unlimited transfers of chat activity, right?

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Madelyn

2 months ago

I'm not sure about D, though. Unlimited transfers of chat activity could lead to confusion and inefficiency.

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Jarvis

2 months ago

I agree with you, Tijuana. A and C make sense because they involve specific conditions for transferring chats.

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Tijuana

2 months ago

I think A and C are the correct ways to transfer chats.

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Mozell

2 months ago

Hmm, I think the correct answers are B and C. You can transfer chats directly to departments, and agents can transfer based on the Maximum Task limit setting.

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