Cisco Exam 500-445 Topic 3 Question 32 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 32
Topic #: 3

[All 500-445 Questions]

In which two ways are chats transferred? (Choose two.)

AOnly open chat activities in which the customer has not left the chat session can be transferred.

BChats can be transferred to departments directly.

CAgents can transfer the chat activities based on the Maximum Task limit setting.

DAgents have unlimited transfers of chat activity.

EOnly one chat activity can be transferred at a time.

Show Suggested Answer

Suggested Answer: C

The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.

When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:

Start the Services server

Start the Message server

Start the Database server

Start the File server

Start the Application server

This sequence ensures that all the necessary services are running and properly configured before starting the Application server.

by Val at May 09, 2024, 04:49 AM

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19 days ago

Hmm, I think the correct answers are B and C. You can transfer chats directly to departments, and agents can transfer based on the Maximum Task limit setting.

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