Cisco Exam 500-445 Topic 3 Question 29 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 29
Topic #: 3

[All 500-445 Questions]

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

ACreate a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

BSingle-mode authentication must be enabled on the ECE Reporting server.

CCreate a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

DMixed mode authentication must be enabled on the ECE Reporting server.

ECreate a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

FMixed mode authentication must be enabled on the CUIC publisher.

Show Suggested Answer

Suggested Answer: D

In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.

by Detra at Apr 09, 2024, 07:58 AM

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Cristy

15 hours ago

Haha, I'm glad they're not asking us to enable mixed mode authentication on the CUIC publisher. That would be like trying to put a square peg in a round hole!

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Helga

9 days ago

I agree with Polly. The question is specifically asking for the integration tasks needed, and A and E cover that.

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Rodolfo

21 days ago

I'm not sure about that, I think B and D are the correct tasks to enable authentication.

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Polly

21 days ago

A and E seem to be the right answers here. Creating SQL users with the appropriate permissions on the ECE Reporting server is key for CUIC to communicate with ECE.

upvoted 0 times