Cisco Exam 500-445 Topic 3 Question 18 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 18
Topic #: 3

[All 500-445 Questions]

What are three steps in a chat process flow? (Choose three.)

AThe agent selects chat in the gadget.

BThe application server checks Chat EP configuration.

CThe application server displays the chat to the agent with a notification.

DThe customer initiates a chat and hits Chat Entry Point (EP).

EEAAS notifies EAMS of DO_THIS_WITH_TASK.

FEAAS Instances sends NEW_TASK message to MR PIM.

Show Suggested Answer

Suggested Answer: A

To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.

by Bernardo at Aug 08, 2023, 04:13 AM

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Willis

2 months ago

I'm going with D, A, and B. The customer starts it, the agent selects it, and the server checks the configuration. Easy peasy.

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Hyman

17 days ago

Application server checks Chat EP configuration.

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Wava

20 days ago

Agent selects chat in the gadget.

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Scarlet

1 months ago

Customer initiates a chat and hits Chat Entry Point (EP).

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Matthew

2 months ago

Hmm, I'm not sure about E and F. Do we really need EAAS and EAMS involved in a simple chat process? Seems a bit overkill.

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Matt

2 days ago

User1: Let's focus on the essential steps for now.

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Elenora

3 days ago

User3: Yeah, I think we can do without EAAS and EAMS in this case.

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Crissy

7 days ago

User2: I agree, E and F seem unnecessary for a simple chat.

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Callie

14 days ago

User1: I think A, C, and D are the important steps in the chat process flow.

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Julieta

18 days ago

Exactly, no need for all the extra steps with EAAS and EAMS.

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Marci

19 days ago

Definitely, keeping it simple with just the agent selecting chat, displaying it, and the customer initiating the chat.

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Rosenda

27 days ago

Yeah, I agree. E and F seem unnecessary for a simple chat.

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Shonda

2 months ago

I think A, C, and D are the key steps in the chat process flow.

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Cammy

2 months ago

I think the correct steps are D, A, and C. The customer initiates the chat, the agent selects it, and the application server displays it. Pretty straightforward.

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Helaine

1 months ago

Yes, that's correct. It's important for the process flow to be smooth and efficient.

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Nenita

1 months ago

I think the correct steps are D, A, and C. The customer initiates the chat, the agent selects it, and the application server displays it. Pretty straightforward.

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