Cisco Exam 500-445 Topic 3 Question 18 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 18
Topic #: 3

[All 500-445 Questions]

What are three steps in a chat process flow? (Choose three.)

AThe agent selects chat in the gadget.

BThe application server checks Chat EP configuration.

CThe application server displays the chat to the agent with a notification.

DThe customer initiates a chat and hits Chat Entry Point (EP).

EEAAS notifies EAMS of DO_THIS_WITH_TASK.

FEAAS Instances sends NEW_TASK message to MR PIM.

Show Suggested Answer

Suggested Answer: A

To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.

by Bernardo at Aug 08, 2023, 04:13 AM

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Willis

5 days ago

I'm going with D, A, and B. The customer starts it, the agent selects it, and the server checks the configuration. Easy peasy.

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Matthew

10 days ago

Hmm, I'm not sure about E and F. Do we really need EAAS and EAMS involved in a simple chat process? Seems a bit overkill.

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Cammy

18 days ago

I think the correct steps are D, A, and C. The customer initiates the chat, the agent selects it, and the application server displays it. Pretty straightforward.

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