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Cisco Exam 500-445 Topic 2 Question 43 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 43
Topic #: 2

[All 500-445 Questions]

How is the ECC variable created for chat, inbound and outbound email activities?

AUser.ece.email id

BUser.ece task id

CUser.ece.activity.id

DUser.ece. .customer.name

Show Suggested Answer

Suggested Answer: C

Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.

by Darell at Sep 16, 2024, 12:45 AM

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An

7 days ago

D) User.ece. .customer.name? Really? That's got to be a trick question. The ECC variable has nothing to do with the customer's name!

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Titus

13 days ago

Hmm, I'm not so sure. I was leaning towards B) User.ece task id, but now I'm second-guessing myself. These certification questions can be tricky!

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Miles

14 days ago

I think the correct answer is C) User.ece.activity.id. That's where the ECC variable is stored for chat, inbound and outbound email activities.

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Tandra

22 days ago

Hmm, that's interesting. I wonder if User.ece.task id or User.ece.customer.name could also be used for creating the ECC variable.

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Macy

25 days ago

I believe it is actually User.ece.email id that is used to create the ECC variable.

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Tandra

26 days ago

I think the ECC variable for chat, inbound and outbound email activities is created using User.ece.activity.id.

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