Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
Before starting to troubleshoot ECE issues, it is important to know the ECE version and Engineer Specials installed, collect all ECE services logs, understand the Deployment Model, the call-flow, the messaging flow, and the configuration, and understand the customer's intent for the flow of emails and chats. Restarting the ECE servers and upgrading to the latest Engineer Special may be necessary in some cases, but are not always the best practices.
Tarra
4 days agoSabrina
10 days agoEloisa
16 days agoElly
23 days agoTiera
26 days agoKaitlyn
27 days ago