I'm just hoping the CCE Router doesn't have a case of the Monday blues when the agent's status turns Ready. Maybe it needs a cup of coffee to wake up and pay attention!
The correct answer is B) Agent PG/CTIServer and E) Finesse. I'm sure of it! The Agent PG/CTIServer handles the agent's state, and Finesse is the front-end that displays it. Easy peasy!
This is a tricky one! I'm going to guess B) Agent PG/CTIServer and C) AWDB. The AWDB is the database that stores agent information, so it makes sense that it would be involved in updating the agent's status.
Hmm, I'm not sure about this one. I'm leaning towards A) SPOG and E) Finesse, but I'm not completely confident. Maybe I should review the Cisco documentation again.
I think the answer is B) Agent PG/CTIServer and E) Finesse. The Agent PG/CTIServer is responsible for managing the agent's status, and Finesse is the user interface that displays the agent's status.
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