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Cisco Exam 500-443 Topic 6 Question 40 Discussion

Actual exam question for Cisco's 500-443 exam
Question #: 40
Topic #: 6
[All 500-443 Questions]

What is the role of CVP in UCCE/PCCE?

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Suggested Answer: B

The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9


by Christa at Mar 20, 2025, 07:10 AM

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Curtis
2 months ago
Haha, I remember when I first learned about CVP. I thought it was short for 'Crazy Voicemail Person' and was in charge of annoying IVR prompts. Turns out it's much more important than that!
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Ernie
1 months ago
B) queuing and self-service IVR
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Samira
1 months ago
A) interface between CUBE and UCCE/PCCE
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Marsha
2 months ago
I think CVP is the interface between CUBE and UCCE/PCCE.
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Marge
2 months ago
I agree with Julie, CVP plays a crucial role in call routing.
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Julie
3 months ago
I believe CVP is the call routing brain of PCCE/UCCE.
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Anastacia
3 months ago
I agree, C is the right answer. CVP is the brains behind the UCCE/PCCE system, making all the decisions on where to route the calls.
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Socorro
3 months ago
Option C is clearly the correct answer. CVP is the call routing brain of PCCE/UCCE, handling all the complex call routing logic.
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Eleonora
2 months ago
Without CVP, the call routing process would not be as efficient.
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Gertude
2 months ago
That's right, it plays a crucial role in directing calls to the right destination.
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Catalina
2 months ago
CVP is the call routing brain of PCCE/UCCE, handling all the complex call routing logic.
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Evangelina
3 months ago
I think the role of CVP is queuing and self-service IVR.
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