I'm feeling lucky today, so I'm going to go with B) Extended Call Variable and D) Skill Groups. If I'm wrong, at least I'll have a good story to tell later!
Ugh, this is tricky. I'm going to play it safe and choose C) Call routes and E) User. At least I know those are administration-related options, even if I'm not 100% sure.
Ha! This question is a real brain-teaser. I'm going to go with A) Call Type and D) Skill Groups, just to mix things up a bit. You never know, it might work!
Hmm, I'm not sure about this one. I was thinking B) Extended Call Variable and D) Skill Groups, but now I'm doubting myself. I should have studied the Bulk Import Tool more carefully.
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