Cisco Exam 500-443 Topic 6 Question 14 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 14
Topic #: 6

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

AValidate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

BCheck if the caller DN settings on SPOG has PCS enabled.

CCheck if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

DCheck if the caller DN settings on SPOG has valid PCS DN patterns configured.

Show Suggested Answer

Suggested Answer: B, D

B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 9

According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12:

XML to define metadata

HTML for markup

JavaScript for interactivity

CSS for presentation and style

Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.

by Sherita at Mar 07, 2024, 02:05 PM

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Francoise

1 months ago

Wait, did they say the PCS flow didn't engage 'for any of the calls'? Sounds like a case of the Bermuda Triangle of customer interactions. Time to break out the tin foil hats, folks.

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Malcolm

7 days ago

D) Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

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Bernardo

9 days ago

C) Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

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Lenna

15 days ago

B) Check if the caller DN settings on SPOG has PCS enabled.

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Princess

17 days ago

A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

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Ceola

1 months ago

This question is making my head spin more than a post-call survey. I think I need to take a break and grab a cup of coffee before tackling this one.

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Starr

1 months ago

You know, I bet the real problem is that the caller DN settings on SPOG don't have the right PCS DN patterns. It's always the little things that trip us up, isn't it?

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Elsa

7 days ago

C) Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

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Joaquin

18 days ago

B) Check if the caller DN settings on SPOG has PCS enabled.

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Serina

22 days ago

A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

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Lynelle

1 months ago

Hold up, what if the Survey DN itself is the issue? We should definitely verify if it has a valid Call type and is properly associated with the routing script. That's key to playing the right prompts.

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Hannah

9 days ago

Validating these settings can help troubleshoot why the PCS flow is not engaging.

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Dwight

16 days ago

We should also make sure it is associated with the routing script to play the correct prompts.

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Fatima

22 days ago

Yes, you're right. Checking if the Survey DN has a valid Call type is crucial.

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Rosann

2 months ago

Nah, I'd check the caller DN settings on SPOG to see if PCS is actually enabled. Maybe someone forgot to turn it on or configured the wrong patterns.

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Tequila

18 days ago

C) Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

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Chuck

1 months ago

B) Check if the caller DN settings on SPOG has PCS enabled.

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Giovanna

1 months ago

A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

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Lashawnda

2 months ago

I think the first thing to verify is if the usermicroapp-isPostCallSurvey variable is set to 'y' in the Main Routing Script. That's the linchpin of the whole process, isn't it?

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Roselle

1 months ago

B) Check if the caller DN settings on SPOG has PCS enabled.

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Alberto

1 months ago

A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

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Emelda

3 months ago

I think we should also check option C) Check if the Survey DN has a valid Call type and is associated with the routing script. That could be causing the issue as well.

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Iola

3 months ago

I agree with Lenna. If that variable is not set correctly, then the PCS flow won't engage for any calls.

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Lenna

3 months ago

I think the first thing to verify should be A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

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