Cisco Exam 500-443 Topic 5 Question 9 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 9
Topic #: 5

[All 500-443 Questions]

What is referred to as a switch leg on CVP?

AScript request from CVP to UCCE/PCCE

BIngress SIP call leg from Ingress gateway to CVP

CRingtone call from CVP to WB

DAgent call initiated by CVP

Show Suggested Answer

Suggested Answer: B

A switch leg on CVP refers to an ingress SIP call leg from Ingress gateway to CVP, as this is where CVP receives and controls incoming calls from PSTN or other networks. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11

by Justine at Nov 23, 2023, 06:57 AM

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Willow

1 years ago

Haha, you guys are really overthinking this. It's gotta be the agent call initiated by CVP. I mean, that's like the whole point of the system, isn't it?

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Kaycee

1 years ago

I'm not so sure about that. I was thinking it might be the ringtone call from CVP to the workflow, since that's a key part of the call flow.

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Janet

1 years ago

Well, based on the options, I think it might be referring to the call leg from the ingress gateway to CVP. That would make the most sense, right?

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1 years ago

A) Script request from CVP to UCCE/PCCE

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