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Cisco Exam 500-443 Topic 5 Question 33 Discussion

Actual exam question for Cisco's 500-443 exam
Question #: 33
Topic #: 5
[All 500-443 Questions]

What is the first step for CCE to dynamically allocate a label?

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Suggested Answer: C

The first step for CCE to dynamically allocate a label is an agent needs to log in, as this triggers the Agent PG to send a label request message to the Router. The Router then assigns a label from the available pool and sends it back to the Agent PG. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 13

According to the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2), dynamic labels are expressions that the CallRouter processes in real time, converting an expression into a character string that is then returned to the routing client as a label1. Dynamic labels are useful for routing calls to agents based on their current location, availability, or skill level.For CCE to dynamically allocate a label, an agent needs to log in and register with the system, so that the CallRouter can access the agent's information and use it in the dynamic label expression1. The other options are not correct, because they are not related to dynamic label allocation.The WB ermine service is a web service that provides access to the configuration data of the system2.The Dialer is a component that enables outbound dialing campaigns3.The CVP Call service is a service that handles call control and voice processing for calls that use Unified CVP3.


1: Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1)

2: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1)

3: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Dynamic Labels

by Mica at Oct 21, 2024, 08:21 PM

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Lelia
7 months ago
Haha, the WB ermine service? What kind of animal is that? I'm going with B, the Dialer seems like the logical choice here.
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Jennie
7 months ago
Hold up, I thought the CCE was supposed to do all the work automatically. Why do we need to restart the CVP Call service? That's just weird.
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Simona
6 months ago
D) CVP Call service needs to be restarted.
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Leah
7 months ago
C) An agent needs to log in.
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Jaime
7 months ago
B) The Dialer should be configured.
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Tarra
7 months ago
A) The WB ermine service should be in Service.
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Evangelina
8 months ago
Nah, I'm pretty sure it's C. An agent needs to log in for the CCE to dynamically allocate a label.
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Emogene
6 months ago
I agree with you, it's C. An agent needs to log in for the CCE to dynamically allocate a label.
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Youlanda
6 months ago
No, it's definitely C. An agent needs to log in.
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Brittni
7 months ago
I think it's actually A. The WB ermine service should be in Service.
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Helga
8 months ago
I disagree, I believe the first step is for an agent to log in.
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Paz
8 months ago
I think the first step is for the Dialer to be configured.
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Erinn
8 months ago
I think the answer is B. The Dialer should be configured to dynamically allocate a label.
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Yuki
7 months ago
Actually, you're right. The correct sequence is B) Dialer should be configured, then C) An agent needs to log in.
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Hayley
7 months ago
But doesn't the Dialer need to be configured first before an agent can log in?
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Huey
7 months ago
No, the correct answer is C. An agent needs to log in for CCE to dynamically allocate a label.
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Ozell
8 months ago
I think the answer is B. The Dialer should be configured to dynamically allocate a label.
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