Cisco Exam 500-443 Topic 3 Question 37 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 37
Topic #: 3

What are two conditions in which PCS legs get invoked? (Choose two.)

AIf Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

BThe Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

CIf Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

DThe Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

EThe correct call route is configured through the Call Manager server.

Show Suggested Answer

Suggested Answer: C

by Sheron at Jan 22, 2025, 05:47 AM

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Rana

2 months ago

This question is a real head-scratcher. I feel like the answer is hiding somewhere in the code, waiting to trip me up. *sigh*

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Graham

9 days ago

C) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

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Clemencia

16 days ago

B) The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

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Margarita

18 days ago

A) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

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Jesusita

2 months ago

I'm gonna go with C and D. Sounds like the correct answer is a combination of those two options.

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Melodie

15 days ago

Definitely, and using the END node in the CCE routing script can help too.

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Geoffrey

16 days ago

It's important to configure Router Re-query correctly to avoid issues.

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Solange

1 months ago

I agree, those options seem to cover the conditions for PCS legs.

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Pearly

1 months ago

Yes, those options mention the scenarios where the Post Call Survey DN is called. Good choice.

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Kristeen

1 months ago

I think C and D are the right choices.

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Estrella

1 months ago

I agree, C and D seem to cover the conditions for PCS legs to get invoked.

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Arlene

2 months ago

Option B is also correct. The Post Call Survey DN is called if Unified CVP has received at least one CONNECT message from CCE, either from the VRU leg or the Agent's leg.

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Albina

2 months ago

Definitely. We need to pay attention to the configuration details to make sure the PCS legs work as intended.

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Aja

2 months ago

Option A is correct. The caller is transferred to the Post Call Survey DN if Router Re-query is misconfigured and the Ring-No-Answer timeout expires, and the Queue node has Enable target re-query checked.

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Annelle

1 months ago

A) Option A is correct. The caller is transferred to the Post Call Survey DN if Router Re-query is misconfigured and the Ring-No-Answer timeout expires, and the Queue node has Enable target re-query checked.

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