Cisco Exam 500-443 Topic 3 Question 37 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 37
Topic #: 3

What are two conditions in which PCS legs get invoked? (Choose two.)

AIf Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

BThe Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

CIf Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

DThe Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

EThe correct call route is configured through the Call Manager server.

Show Suggested Answer

Suggested Answer: C

by Sheron at Jan 22, 2025, 05:47 AM

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22 days ago

I think the conditions for PCS legs to get invoked are related to Router Re-query and CONNECT messages from CCE.

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