Cisco Exam 500-443 Topic 3 Question 24 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 24
Topic #: 3

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

AConfigure the Survey DN, CT and associate with the Survey routing script.

BSet \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

CSet 'user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

DCreate a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

ECreate a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

Show Suggested Answer

Suggested Answer: B, D

B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 9

According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12:

XML to define metadata

HTML for markup

JavaScript for interactivity

CSS for presentation and style

Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.

by Alpha at Jul 09, 2024, 03:13 AM

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Stephaine

2 months ago

I'm feeling a bit 'user.microapp' about this question. Let's stick to the official stuff - A and D seem like the way to go.

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Tran

14 days ago

Yeah, I agree. A and D are the correct configurations for the PCS to work properly.

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Gabriele

20 days ago

D) Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

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Catarina

1 months ago

A) Configure the Survey DN, CT and associate with the Survey routing script.

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Xenia

2 months ago

Alright, let's see... I'm going with A and D. Anything involving 'user.microapp' sounds like a trap, and setting up the survey call type seems essential. Piece of cake!

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Danica

14 days ago

User 3: Yeah, anything with 'user.microapp' seems risky.

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Barrett

26 days ago

User 2: Agreed, setting up the survey call type is key.

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Leota

1 months ago

User 1: I think A and D are the way to go.

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Monte

2 months ago

Haha, I bet the answer is A and D. Anything involving 'user.microapp' sounds like a trap to me. I'll stick with the official configurations.

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Inocencia

14 days ago

It's better to play it safe when it comes to setting up the PCS.

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Cletus

2 months ago

I always stick to the official configurations to avoid any issues.

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Marg

2 months ago

Yeah, I agree. Let's not mess with anything related to 'user.microapp'.

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Douglass

2 months ago

I think you're right, A and D are the correct configurations.

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Latrice

2 months ago

I'm pretty sure B and D are the right answers. Setting the 'user.microapp.isPostCallSurvey' flag and creating the new call type for the survey seem like the key requirements.

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Chara

2 months ago

I think A and D are the correct answers. Configuring the Survey DN, CT, and associating it with the routing script, as well as creating a new call type for the Post Call Survey, seem like the mandatory steps to get the PCS working properly.

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