Cisco Exam 500-443 Topic 3 Question 24 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 24
Topic #: 3

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

AConfigure the Survey DN, CT and associate with the Survey routing script.

BSet \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

CSet 'user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

DCreate a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

ECreate a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

Show Suggested Answer

Suggested Answer: B, D

B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 9

According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12:

XML to define metadata

HTML for markup

JavaScript for interactivity

CSS for presentation and style

Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.

by Alpha at Jul 09, 2024, 03:13 AM

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23 days ago

I think A and D are the mandatory configurations.

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