Cisco Exam 500-443 Topic 2 Question 18 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 18
Topic #: 2

[All 500-443 Questions]

Where must a Dialed Number be mapped within CCE?

ACall Type, which in turn points to a scheduled Routing Script

BPrecision queue

CSkill group

DMedia Server

Show Suggested Answer

Suggested Answer: C

by Shaniqua at Apr 28, 2024, 11:24 AM

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Amira

1 months ago

Ah, the age-old question of where to map Dialed Numbers. I say we just throw them all in a hat and let the call center gods decide!

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Marquetta

1 months ago

Wait, is this a trick question? I thought Dialed Numbers were supposed to be mapped to the nearest pizza delivery place, not some complicated call center thingy.

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Gearldine

1 months ago

D? Media Server? Really? That's like asking a chef to fix your car. Clearly, the answer is A.

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Johana

3 days ago

A? Call Type? That makes sense, thanks for clarifying.

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Graham

3 days ago

B) Precision queue

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Youlanda

6 days ago

D) Media Server

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Viola

7 days ago

C) Skill group

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Johana

10 days ago

B) Precision queue

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Rodolfo

11 days ago

A) Call Type, which in turn points to a scheduled Routing Script

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Olene

20 days ago

A) Call Type, which in turn points to a scheduled Routing Script

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Royce

1 months ago

C is the correct answer. Skill groups are where you assign the Dialed Number to the right agents. Can't go wrong with that.

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Lenna

2 months ago

I think B is the answer. Precision queues are designed to handle this kind of thing, so it makes sense to map the Dialed Number there.

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Mammie

6 days ago

I agree with you, B is the correct answer. Precision queues are specifically designed to handle Dialed Numbers.

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Marya

10 days ago

I think C is the answer. Mapping the Dialed Number to a Skill Group would be the most appropriate in this case.

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Emogene

12 days ago

I believe A is the correct answer. The Dialed Number should be mapped to a Call Type, which then points to a scheduled Routing Script.

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Ronnie

2 months ago

A, for sure! Mapping the Dialed Number to a Call Type is the way to go. That's the key to triggering the right Routing Script. Simple and effective.

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Mozell

7 days ago

A) Call Type, which in turn points to a scheduled Routing Script

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Lynelle

8 days ago

I think Skill group is also important for routing calls efficiently based on agent skills.

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Jerlene

10 days ago

C) Skill group

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Ernestine

15 days ago

Definitely! Mapping the Dialed Number to a Call Type is crucial for triggering the right Routing Script.

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Vernice

1 months ago

A) Call Type, which in turn points to a scheduled Routing Script

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Evangelina

2 months ago

But wouldn't mapping it to a Call Type make more sense for routing purposes?

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Rodrigo

2 months ago

I disagree, I believe it should be mapped to a Skill group.

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Evangelina

2 months ago

I think the Dialed Number must be mapped to a Call Type.

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