Cisco Exam 300-835 Topic 7 Question 54 Discussion

Actual exam question for Cisco's 300-835 exam

Question #: 54
Topic #: 7

Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.)

AAdd video calling capabilities to an existing application such as a CRM.

BAdd outbound call capabilities to an existing application such as a CRM.

CDevelop a secure monitoring application that captures the agent's states and dialog information of every agent in the contact center system.

DDevelop a fully functioning custom agent desktop that has call control, workflows, and client logging.

EDevelop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SMS.

Show Suggested Answer

Suggested Answer: D

by Daniel at Jan 28, 2024, 12:41 PM

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Lenora

Hmm, I'm leaning towards C and D. With the Finesse notifications, you can build a secure monitoring app to track agent states and dialog info.

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Elouise

8 days ago

I'm pretty sure B and E are the right answers. The Finesse APIs can add outbound call capabilities and a full-fledged custom agent desktop for omnichannel interactions.

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Samira

13 days ago

I'm not sure about option D. I think adding video calling capabilities and developing a custom agent desktop for chat, email, and SMS interactions would be more beneficial.

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Lachelle

15 days ago

I agree with you, Lina. Developing a monitoring application and a custom agent desktop seem like the most feasible options.

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Louis

16 days ago

I think A and D are the correct answers. The Finesse REST APIs allow you to add video calling and develop a custom agent desktop with call control and workflows.

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Lina

19 days ago

I think options C and D are the correct ones.

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Isaac

21 days ago

I'm not sure about option D. I think adding video calling capabilities and developing a custom agent desktop for chat, email, and SMS interactions could be more useful.

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Laurel

23 days ago

I agree with you, Makeda. Developing a monitoring application and a custom agent desktop seem like the most feasible options.

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Makeda

29 days ago

I think options C and D are the correct ones.

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