Cisco Exam 300-835 Topic 7 Question 54 Discussion

Actual exam question for Cisco's 300-835 exam

Question #: 54
Topic #: 7

Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.)

AAdd video calling capabilities to an existing application such as a CRM.

BAdd outbound call capabilities to an existing application such as a CRM.

CDevelop a secure monitoring application that captures the agent's states and dialog information of every agent in the contact center system.

DDevelop a fully functioning custom agent desktop that has call control, workflows, and client logging.

EDevelop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SMS.

Show Suggested Answer

Suggested Answer: D

by Daniel at Jan 28, 2024, 12:41 PM

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Novella

1 months ago

I heard the Finesse APIs can help you develop a custom agent desktop that comes with its own in-built dance floor. Party time!

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Nguyet

2 months ago

Hold up, I'm pretty sure the answer is D and E. You can develop a custom agent desktop for both voice and digital channels.

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Delmy

3 days ago

Yeah, and being able to handle chat, email, and SMS interactions in the same desktop would be really efficient for agents.

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Willow

21 days ago

That makes sense, having call control and workflows in a custom agent desktop would be really useful.

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Broderick

22 days ago

It's great that the Finesse REST APIs allow for such customization in creating a fully functioning custom agent desktop.

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Daniel

1 months ago

I think you're right, D and E both involve developing a custom agent desktop for different types of interactions.

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Jame

1 months ago

That makes sense, having call control and workflows for voice interactions and chat, email, and SMS for digital channels.

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Erick

1 months ago

I think you're right, D and E both involve developing a custom agent desktop for different types of interactions.

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Lenora

2 months ago

Hmm, I'm leaning towards C and D. With the Finesse notifications, you can build a secure monitoring app to track agent states and dialog info.

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Elouise

2 months ago

I'm pretty sure B and E are the right answers. The Finesse APIs can add outbound call capabilities and a full-fledged custom agent desktop for omnichannel interactions.

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Luis

9 days ago

Let's go with B and E then.

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Antione

13 days ago

Adding outbound call capabilities and omnichannel interactions would be very useful.

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Winifred

15 days ago

I agree, those options make sense.

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Thea

20 days ago

I think B and E are correct.

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Samira

2 months ago

I'm not sure about option D. I think adding video calling capabilities and developing a custom agent desktop for chat, email, and SMS interactions would be more beneficial.

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Lachelle

2 months ago

I agree with you, Lina. Developing a monitoring application and a custom agent desktop seem like the most feasible options.

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Louis

2 months ago

I think A and D are the correct answers. The Finesse REST APIs allow you to add video calling and develop a custom agent desktop with call control and workflows.

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Lynelle

1 months ago

Yes, A allows you to add video calling capabilities and D lets you develop a custom agent desktop with call control.

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Emmett

1 months ago

I agree, A and D are the correct answers.

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Delisa

1 months ago

I think A and D are the right choices too. Those use cases can definitely be accomplished with Finesse notifications and APIs.

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Patrick

1 months ago

I agree, A and D are the correct answers. Video calling and custom agent desktop functionalities can be achieved with Finesse REST APIs.

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Lina

2 months ago

I think options C and D are the correct ones.

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Isaac

2 months ago

I'm not sure about option D. I think adding video calling capabilities and developing a custom agent desktop for chat, email, and SMS interactions could be more useful.

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Laurel

2 months ago

I agree with you, Makeda. Developing a monitoring application and a custom agent desktop seem like the most feasible options.

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Makeda

3 months ago

I think options C and D are the correct ones.

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