Free Cisco 820-605 Exam Dumps and 820-605 Exam Questions

Question No: 1

MultipleChoice

What defines a use case?

Options

Acomparison of the marketing description of what a product does and the customer's experience.

Blist of actions that define the interactions between a role and a system to achieve a goal.

Clist of actions or event steps that a customer uses.

Dlist of instructions customers use for their software.

Question No: 2

MultipleChoice

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

Options

AAdopt a lifecycle approach with a proactive review of service performance against KPIs.

BHave the CSM define how value should be measured at the end of the contract period.

CEngage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

DHave the CIO define a clear IT strategy and implement the suggestions immediately.

Question No: 3

MultipleChoice

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

Options

ATwice yearly student and staff surveys with two

BMeasure the number of complaints raised by students

CCombination of tailored surveys and IT tools-based metrics

DImplement staff Super Users to provide feedback

Question No: 4

MultipleChoice

Which adoption barrier results from failing to identify key stakeholders?

Options

Amissing value of product roadmap

Bfragmented purchase

Clack of resources

Dadditional training requirements

Question No: 5

MultipleChoice

What is a consideration in evaluating readiness for adoption?

Options

AIdentify features or functions that are not deployed or underutilized.

BIdentify potential accelerators that could optimize performance.

CReview customer acceptance test plan.

DValidate that all required items have been purchased.

Question No: 6

MultipleChoice

What is a barrier to adopting software tools?

Options

Alimited resources

Brecurring cost

Ccommercial decision

Dorganization size

Question No: 7

MultipleChoice

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

Options

Acompletion of customer training

Bconfirmation of customer business outcomes

Creview of product roadmap

Dscheduling of Quarterly Success Review

Eagreement of key stakeholders

Question No: 8

DragDrop

Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Question No: 9

MultipleChoice

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?

Options

Atechnical barrier

Bcultural barrier

Cproduct barrier

Dcost barrier

Question No: 10

MultipleChoice

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

Options

Atechnical barrier

Bcultural barrier

Cprocess barrier

Dproduct barrier

Ecost barrier