In the Kubler-Ross Change Curve, which of these comes second?
The curve is: shock, denial, frustration and anger, depression, experimentation, decision, integration.
Therefore the answer to the QUESTION NO : is 'denial'.
Which two of the following are 'soft' factors, within the framework of the 'McKinsey 7S' model?
Shared values and style.
The other two shown being 'hard' ie more tangible factors.
Nobody said these tests were meant to be easy...
A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.
Quality circle.
Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at 'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.
A team at the working level, solving problems.
It is said that society is undergoing the 'fourth industrial revolution'. Which description most close-ly defines this idea?
The bringing together of various technologies, such as artificial intelligence, efficient energy storage, 3D printing, quantum computing, etc.
The correct answer shown defines nicely the characteristics of the radical changes being brought about during the fourth industrial revolution.
The other answers may, to a greater or lesser extent, be changes in modern society, but they do not represent Industry 4.0
A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.
Select one which best replaces xxxx.
The answer is 'cross-functional'.
The term 'cross-functional' is used in your learning objectives and assessment criteria. You may wish to be clear as to what a cross-functional team is, and what its benefits are.
'Cross-organisational' would mean across separate organisations, which is not what the QUESTION NO : is asking about.
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