CIPS Exam L6M9 Topic 3 Question 10 Discussion

Actual exam question for CIPS's L6M9 exam

Question #: 10
Topic #: 3

[All L6M9 Questions]

Carla is an Operations Manager at a bank. Customers are requesting more digitalisation of services, and Carla is considering a radical approach that streamlines decision-making and creates efficiency in the organisation's structural resources. What is this approach best known as?

ATotal quality management

BBusiness process reengineering

CLean

DSix Sigma

Show Suggested Answer

Suggested Answer: B

The keyword here is 'radical', which is a key feature of business process reengineering (BPR).

Total quality management (A) is incorrect because TQM focuses on gradual quality improvements.

Lean (C) is incorrect because it focuses on waste reduction, which is not mentioned.

Six Sigma (D) is incorrect because it focuses on process improvement through data and system development, but it is not considered radical.

(LO 2.1, See p.68)

by Ammie at Jun 12, 2025, 11:13 AM

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Doug

2 days ago

Business process reengineering definitely seems like the best approach here. Streamlining decision-making and improving efficiency are key goals of BPR.

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