CIPS Exam L5M3 Topic 1 Question 16 Discussion

Actual exam question for CIPS's L5M3 exam

Question #: 16
Topic #: 1

[All L5M3 Questions]

Tutu Incorporated has a contract with a software company to provide their IT software. They want to ensure that the supplier pays compensation if there are any issues with service (e.g. the software doesn't work for a day). Which two items would Tutu Incorporated need to include in the contract?

Aunliquidated damages

Bletter of credit

Cservice level agreement

Dservice credit

Einsurance

Show Suggested Answer

Suggested Answer: B

The correct answers are as follows:

This is arbitration as it involves a panel.

by Devorah at Oct 20, 2023, 07:07 AM

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Shaquana

9 days ago

I think they should also include service credit to hold the supplier accountable for any software failures.

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Jina

11 days ago

I agree with Lacresha, service level agreement will ensure compensation for any service issues.

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Mira

13 days ago

C and D seem like the obvious choices here. The contract needs to specify the service level agreement and the service credit that the supplier will provide if they don't meet those standards.

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Lacresha

20 days ago

I think Tutu Incorporated should include service level agreement in the contract.

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