CIPS Exam L4M8 Topic 5 Question 26 Discussion

Actual exam question for CIPS's L4M8 exam

Question #: 26
Topic #: 5

[All L4M8 Questions]

Create two KPIs and two SLAs for a contract with which you are familiar.

AExplanation:
Key performance Indicators (KPIs) and service level Agreement (SLA) are measures that demon-strate the effectiveness of a supplier. By using KPIs and SLAs as part of suppliers management, procurement professionals can monitor and evaluate performance and identify areas that need attention or improvement. KPIs and SLAs are used for product and service contract respectively.
Two KPI
1) Number of defects: Not more than two defects is allowed on the generator and its accessories
2) Supplier Lead Time: Delivery after placing order should not be anytime longer than 14 days.
Two SLAs
1) The toilet should be washed with soap, and deodorant should be sprayed twice a day
2) Bathroom and toilet should not be allowed to smell out to the passage. Bathroom smelling out to the passage twice a month is a violation of the contract.

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Suggested Answer: A

by Tammara at Dec 21, 2023, 02:17 AM

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Oliva

14 hours ago

Bathroom and toilet smelling out to the passage? I didn't realize we were grading on olfactory performance now. I'll make sure to bring some air fresheners to the exam.

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Jina

3 days ago

Number of defects on a generator? Sounds like someone's been watching too many episodes of 'Kitchen Nightmares' and thinking they can apply it to procurement.

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