CIPS Exam L4M6 Topic 9 Question 36 Discussion

Actual exam question for CIPS's L4M6 exam

Question #: 36
Topic #: 9

[All L4M6 Questions]

Which of the following are examples of ways in which businesses can add value? Select THREE that apply.

AThrough delivering excellent service

BCreating a win-win price

CProduct features and benefits

DReducing customer service levels

EInvesting in customers

FOffering convenience

Show Suggested Answer

Suggested Answer: D

The correct answer is 'greater creativity'. A synergy is the concept that the value and performance of two companies combined will be greater than the sum of the separate individual parts. P.160

by Rima at Apr 13, 2024, 12:04 PM

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Alease

4 days ago

Reducing customer service levels? Seriously? That's like the opposite of adding value. D is clearly the wrong answer here.

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Alex

5 days ago

A, C, and F are definitely the ways to add value. Delivering excellent service, highlighting product features, and offering convenience - that's the way to go!

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