CIPS Exam L4M6 Topic 9 Question 36 Discussion

Actual exam question for CIPS's L4M6 exam

Question #: 36
Topic #: 9

[All L4M6 Questions]

Which of the following are examples of ways in which businesses can add value? Select THREE that apply.

AThrough delivering excellent service

BCreating a win-win price

CProduct features and benefits

DReducing customer service levels

EInvesting in customers

FOffering convenience

Show Suggested Answer

Suggested Answer: D

The correct answer is 'greater creativity'. A synergy is the concept that the value and performance of two companies combined will be greater than the sum of the separate individual parts. P.160

by Rima at Apr 13, 2024, 12:04 PM

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Felton

29 days ago

Investing in customers? That's like buying a Ferrari and then never taking it out of the garage. Gotta put that money to work!

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Emile

1 months ago

Reducing customer service levels? What is this, the 'How to Lose Customers and Alienate People' guide?

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Augustine

18 days ago

Improving product quality

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Margurite

1 months ago

A win-win price? Sounds like a magical unicorn. I'll believe it when I see it. B is questionable at best.

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Tenesha

1 days ago

C: Implementing cost-cutting measures

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Derrick

12 days ago

B: Providing high-quality products or services

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Gary

14 days ago

A: Offering personalized customer service

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Shantay

1 months ago

Investing in customers? That's a no-brainer. E is a must-pick in my book. Gotta spend money to make money, am I right?

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Telma

25 days ago

Absolutely, spending money to make money is key in business.

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Vincent

29 days ago

Yes, E is a great option for businesses looking to grow.

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Beula

1 months ago

Investing in customers is definitely a way to add value.

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Alease

2 months ago

Reducing customer service levels? Seriously? That's like the opposite of adding value. D is clearly the wrong answer here.

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Natalie

1 months ago

Investing in customers is also important for adding value to a business.

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Natalie

1 months ago

Definitely, businesses should focus on delivering excellent service to add value.

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Natalie

2 months ago

I agree, reducing customer service levels does not add value.

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Alex

2 months ago

A, C, and F are definitely the ways to add value. Delivering excellent service, highlighting product features, and offering convenience - that's the way to go!

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