CIMA Exam CIMAPRA19-P03-1 Topic 6 Question 32 Discussion

Actual exam question for CIMA's CIMAPRA19-P03-1 exam

Question #: 32
Topic #: 6

S Doc is an out-of-hours service provided by a country's government. The service allows members of the public to call and speak to a nurse who can advise on medical situations which are not obviously emergencies. Depending on the situation the caller can be referred to the full emergency services, or be advised to go to Accident and Emergency at the nearest hospital. Alternatively, a callout from a general practitioner (GP) can be organised; the caller can be advised of where GP services are available; advice can be given over the phone; or a decision can be taken that no further action is required at least until normal services resume on the next working day.

There has been a suggestion that the nurses who take these calls could be replaced by suitably trained operatives who have available to them a specially designed expert system.

Which of the following are advantages of using an expert system instead of nurses?

AThe operatives would be too careful and thereforewould recommend unnecessary treatments or interventions.

BSome callers may present with complicated scenarios that a non-medically trained operative or expert system would be unable to recognise (for example, psychological issues).

CUsing an expert system would make operatives less inclined to feel sorry for the caller and ensure that only relevant facts were considered in coming to a decision.

DThe use of an expert system would ensure that only relevant questions were asked of the caller and that operatives did not miss something vital due to distraction or fatigue.

EThe expert system will always follow the same path whereas the nurses may have more knowledge about some health issues and very little about others.

Show Suggested Answer

Suggested Answer: B, E, F

by Justine at Sep 03, 2023, 10:52 AM

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Ilda

9 days ago

I can't wait for the 'expert system' to start asking callers to 'please hold' while it consults WebMD.

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Kindra

12 days ago

I'd rather have a nurse who can empathize and make a judgment call than some rigid expert system. What if it can't account for the caller's emotional state? Heartless!

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Alecia

13 days ago

I bet the expert system would be programmed by someone who's never actually spoken to a patient before. Good luck getting it to understand the human element!

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Micaela

28 days ago

Option D seems the most reasonable to me. An expert system could ensure consistency and prevent important details from being overlooked. As long as it's designed well, it could work.

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Rosann

13 days ago

I agree, consistency is key in these situations. An expert system could definitely help with that.

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Alyce

1 months ago

I'm not sure about the expert system. Nurses have the medical knowledge and can pick up on subtle cues that a system might miss. Replacing them could lead to some serious mistakes.

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