CIMA Exam CIMAPRA19-E02-1 Topic 2 Question 96 Discussion

Actual exam question for CIMA's CIMAPRA19-E02-1 exam

Question #: 96
Topic #: 2

W is the supervisor of the house-keeping team in a large hotel. X, a member of the team, is consistently late to work which means that other team membershave to perform extra work. A number of team members have also complained to W about X's aggressive behaviour. Two months ago W spoke to X informally about these issues and for a short period things improved.

But it is now clear that X is again displaying unacceptable behaviour and upsetting colleagues. W knows further action must now be taken to deal with the situation.

With reference to the disciplinary process, which isthe best course of action for W to take?

AWrite a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

BIssue a formal verbal warning via a formalinterview, with a record of the interview kept on file.

CReduce the paid hours allocated to X as a temporary punishment until the behaviour improves.

DSpeak to X informally in a private office and ask that X improves their behaviour and apologises to colleagues.

Show Suggested Answer

Suggested Answer: A

by Mayra at Sep 07, 2024, 03:36 PM

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Alonso

29 days ago

I'd go with option E: lock X in the broom closet until they learn some manners. No more problems with tardiness or aggression after that!

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Aja

1 months ago

I'm torn between B and C. Reducing X's hours could be an effective temporary measure, but the formal warning paper trail is also important. Hmm, maybe I'll just flip a coin!

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Stanford

16 days ago

A) Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

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Carmelina

1 months ago

I'm going with D. An informal chat and apology might be all that's needed to get X back on track. Why go straight to the big guns when a softer approach could work just as well?

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Carmela

1 days ago

I agree with you. A warning might make X realize the seriousness of the situation.

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Quinn

9 days ago

But what if X doesn't take it seriously? Maybe a formal warning would be better.

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Annamaria

18 days ago

I think D is a good idea. X might just need a reminder to behave better.

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Lauran

2 months ago

I disagree, I think A is the right choice. A formal letter stating immediate dismissal if the behavior continues will send a strong message and prompt X to shape up or ship out.

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Junita

2 days ago

I agree with you, B seems like a fair approach before jumping straight to dismissal.

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Marshall

3 days ago

A is too harsh, I think B is a better option. Giving a formal warning will give X a chance to improve.

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Gladys

9 days ago

B) Issue a formal verbal warning via a formal interview, with a record of the interview kept on file.

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Edna

18 days ago

A) Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

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Ena

2 months ago

I think B is the best option. A formal verbal warning with a record on file will hold X accountable and make it clear that the behavior needs to change. Keeping it on file also provides documentation if further disciplinary action is needed.

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Zachary

6 days ago

Hopefully this warning will be a wake-up call for X to improve their behavior.

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Delfina

10 days ago

X needs to understand the seriousness of the situation and the impact on the team.

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Hortencia

1 months ago

I agree, a formal verbal warning is necessary to address the behavior.

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Kimberlie

2 months ago

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Julieta

2 months ago

I ClariJulietaelgree, ClariJulietael formClariJulietaell wClariJulietaelrning would show thClariJulietaelt the JulietaehClariJulietaelvior is serious.

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Claribel

3 months ago

I think W should give X Claribel formClaribell verbClaribell wClaribelrning.

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