Which two of the following should be defined as part of the Service Model? (Choose all that apply.)
According to the result from [Service Model - Blue Prism Community Site], two elements that should be defined as part of the Service Model are the engagement model required to support operational processes, and the management, reporting, scheduling and referral handling processes for BAU. The Service Model covers how to support operational processes while defining the management, reporting, scheduling and referral handling processes for business as usual. The other statements given are not elements of the Service Model, but rather elements of other foundations such as Technology or Vision. Reference: [Service Model - Blue Prism Community Site]
Which of the following statements is a responsibility of the RPA Governance Board? (Choose all that apply.)
According to the result from [The Governance Board - Blue Prism Community Site], some of the statements that are responsibilities of the RPA Governance Board are acting as the ultimate gate keeper for all demand generated via the pipeline, promoting the benefits of RPA throughout the organization, and accountability for benefits realization tracking. The RPA Governance Board is responsible for setting the strategy for RPA and delivering against that strategy. It also oversees the demand management, benefits realization, program steering, and continuous improvement of RPA initiatives. The other statement given is not a responsibility of the RPA Governance Board, but rather a responsibility of Process SMEs. Reference: [The Governance Board - Blue Prism Community Site]
Which of the following is a key responsibility of the Process Controller?
According to the result from [Blue Prism University | ROM Architect Certification], a key responsibility of the Process Controller is to control, administer and co-ordinate the automated processes in the operational environment. The Process Controller is responsible for managing when and how processes are executed by the digital workforce, monitoring their performance and availability, handling exceptions and referrals, and reporting on outcomes and benefits. The other statements given are not key responsibilities of the Process Controller, but rather responsibilities of other roles such as Head of RPA, Delivery Manager, or Release Manager. Reference: [Blue Prism University | ROM Architect Certification]
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