BICSI Exam RCDDv14.1 Topic 1 Question 22 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 22
Topic #: 1

An insurance company launches a program to consolidate the multiple systems used by its agents This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementation

To obtain consensus among stakeholders, what should the program manager do?

AEnsure that the program considers organizational change management and outreach efforts to help convey program benefits

BIdentify stakeholders who are opposed to the program, and present them with the value of the program's benefits

CCreate focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

DAsk the program sponsor to be the interface with stakeholders for all future communications

Show Suggested Answer

Suggested Answer: A

by Gregoria at Dec 21, 2023, 04:30 AM

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Viva

1 months ago

Option A is a no-brainer. Change management is crucial for a successful program implementation. Although, I do wonder if the program manager is also considering a pizza party to sweeten the deal.

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Andree

6 days ago

B) Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits

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Quinn

14 days ago

C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

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Gladys

20 days ago

A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits

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Cheryl

1 months ago

I'd be wary of option D. The program sponsor shouldn't be the sole interface with stakeholders. That could come across as heavy-handed and undermine trust.

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Launa

4 days ago

I agree, option D could create a barrier between stakeholders and the program team

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Aliza

5 days ago

C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

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Krystal

1 months ago

A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits

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Pete

2 months ago

Option B seems like a good approach too. Presenting the benefits to those who are opposed could help change their minds and get everyone on board.

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Deandrea

26 days ago

C) Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

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Chu

1 months ago

B) Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits

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Ezekiel

1 months ago

A) Ensure that the program considers organizational change management and outreach efforts to help convey program benefits

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Rory

2 months ago

Creating focus groups representing different stakeholders could also help address concerns and ensure buy-in from all parties involved.

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Pete

2 months ago

I agree. It's important to communicate the benefits of the program to all stakeholders to obtain consensus.

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Justine

2 months ago

I think the program manager should ensure that the program considers organizational change management and outreach efforts.

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Junita

2 months ago

The program manager should definitely go with option C. Gathering input from different stakeholder groups will help identify their concerns and ensure the program addresses their needs.

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