BICSI Exam RCDDv14.1 Topic 1 Question 14 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 14
Topic #: 1

A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity

What should the program manager do with the knowledge gained from this activity?

AInclude the lessons learned in the weekly program report

BUpdate the communications management plan

CUpdate the lessons learned database

DCommunicate the corrective action to the program sponsor

Show Suggested Answer

Suggested Answer: A

by Justine at Jul 09, 2023, 09:18 AM

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Elouise

5 days ago

I'd go with C. Updating the lessons learned database is crucial to ensure the team and organization can refer back to this experience and apply those insights to future projects.

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