BICSI Exam RCDDv14.1 Topic 1 Question 14 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 14
Topic #: 1

A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity

What should the program manager do with the knowledge gained from this activity?

AInclude the lessons learned in the weekly program report

BUpdate the communications management plan

CUpdate the lessons learned database

DCommunicate the corrective action to the program sponsor

Show Suggested Answer

Suggested Answer: A

by Justine at Jul 09, 2023, 09:18 AM

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Robt

1 months ago

I'd suggest an option E: Throw a celebratory dance party to commemorate the data integrity victory. Because who doesn't love a good CRM-themed shimmy?

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Nadine

1 months ago

B? Update the communications plan? Nah, that's like trying to teach a fish how to climb a tree. The focus should be on sharing the knowledge, not just managing the communication.

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Solange

3 days ago

B: D) Communicate the corrective action to the program sponsor

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Lavelle

3 days ago

A: C) Update the lessons learned database

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Raelene

1 months ago

A? Really? Including it in a weekly report? That's like burying the treasure in your backyard and hoping someone stumbles upon it.

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Sherita

18 days ago

D) Communicate the corrective action to the program sponsor

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Lorrine

27 days ago

C) Update the lessons learned database

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Ozell

28 days ago

B) Update the communications management plan

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Glendora

2 months ago

D seems like the obvious choice. Communicating the corrective action to the program sponsor is essential to keep them informed and get their buy-in for the changes.

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Whitney

1 months ago

A) Include the lessons learned in the weekly program report

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Rima

1 months ago

D) Communicate the corrective action to the program sponsor

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Desire

1 months ago

C) Update the lessons learned database

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Elouise

2 months ago

I'd go with C. Updating the lessons learned database is crucial to ensure the team and organization can refer back to this experience and apply those insights to future projects.

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