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  • 7492X: Avaya Aura Call Center Elite Support Exam

Avaya 7492X Exam Questions

Exam Name: Avaya Aura Call Center Elite Support Exam
Exam Code: 7492X
Related Certification(s): Avaya Certified Support Specialist ACSS Certification
Certification Provider: Avaya
Actual Exam Duration: 110 Minutes
Number of 7492X practice questions in our database: 83 (updated: Jun. 13, 2025)
Expected 7492X Exam Topics, as suggested by Avaya :
  • Topic 1: Describe the capabilities and features of Dynamic Business Advocate/ Troubleshoot using the Communication Manager Denial Event
  • Topic 2: Describe the Best Service Routing in a multisite environment/ Describe virtual routing such as Network Call redirection (NCR)
  • Topic 3: Describe the Best Service Routing feature in Avaya Aura® Call Center Elite/ Describe virtual routing such as Basic Service Routing (BSR)
  • Topic 4: Troubleshooting the Avaya Aura® Media Server/ Describe virtual routing such as Look Ahead interflow (LAI)
  • Topic 5: Describe Business Advocate (BA) with fundamental call center questions/ Describe the Service Level Maximizer (SLM) Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems
  • Topic 6: Troubleshoot common call vectoring issues/ Describe the vector variable operations
  • Topic 7: List Trace, Display Events, and List Usage/ Describe virtual routing such as Enhanced Interflow, Adjunct Routing
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Lisha

1 days ago
Avaya exam conquered! Pass4Success's concise materials were perfect for last-minute prep.
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Martina

2 months ago
Passed the Avaya certification thanks to Pass4Success's relevant and up-to-date materials.
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Olen

3 months ago
Avaya Aura exam success! Pass4Success made preparation a breeze with accurate questions.
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Jerilyn

3 months ago
Aced the exam thanks to Pass4Success! Their practice questions on multi-site configurations were invaluable. Expect to see questions on how to set up and manage distributed call centers across multiple locations.
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Isabella

3 months ago
Successfully cleared the exam! There were several questions on call center security. Be familiar with security features like agent ID validation, secure vector coding, and protecting sensitive customer data.
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Quentin

4 months ago
Grateful for Pass4Success - their practice questions were key to passing the Avaya exam.
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Gearldine

4 months ago
The exam included questions on configuring agent workstations. Know how to set up and troubleshoot agent phones, including softphones and IP agent functionality.
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Valentin

4 months ago
Thank you Pass4Success for the comprehensive study materials! They were spot-on for the exam content, especially for questions about Best Service Routing. Make sure you understand how BSR works across multiple locations.
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Lucille

5 months ago
Avaya certification secured! Pass4Success provided exactly what I needed for a quick review.
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Chery

5 months ago
Don't underestimate the importance of understanding call flow and vector processing. The exam had several scenarios where you needed to determine the path a call would take based on various conditions and vector commands.
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Essie

5 months ago
I am happy to share that I passed the Avaya Aura Call Center Elite Support Exam. The Pass4Success practice questions were very useful. One question that I found tricky was related to Objective 2, focusing on the resolution of call drop issues. I had to think about the possible network configurations.
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Yoko

5 months ago
Passed the exam with flying colors! There were quite a few questions on troubleshooting common call center issues. Study the steps for diagnosing problems with agent logins, call routing, and system connectivity.
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Osvaldo

5 months ago
Thanks to Pass4Success, I conquered the Avaya Call Center Elite Support Exam in no time!
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Dean

6 months ago
The exam tested my knowledge of CMS supervisor responsibilities. Be prepared to answer questions about real-time monitoring, agent state changes, and how to use CMS to improve call center efficiency.
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Josephine

6 months ago
Thanks to Pass4Success for their excellent exam prep materials! They really helped me grasp the ins and outs of ACD reporting. Expect questions on how to interpret various ACD reports and what metrics are most important for call center performance.
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Aracelis

6 months ago
Passing the Avaya Aura Call Center Elite Support Exam was a significant milestone for me, thanks to Pass4Success. There was a question under Objective 5 about the security protocols for call center data. I wasn't entirely confident about the encryption methods.
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Antione

6 months ago
Passed the Avaya Aura exam with flying colors. Kudos to Pass4Success for the efficient study materials!
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Margery

7 months ago
Heads up! The exam had several questions on skill-based routing. Make sure you understand how to assign skills to agents and how to prioritize calls based on those skills. It's a key concept for efficient call distribution.
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Kate

7 months ago
The Avaya Aura Call Center Elite Support Exam was tough, but I passed it with the help of Pass4Success practice questions. One question that I found difficult was about Objective 3, specifically the management of call queues. I had to recall the best practices for queue prioritization.
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Nathan

7 months ago
Just passed the Avaya Aura Call Center Elite Support Exam! The questions on VDN configuration were tricky, but knowing how to set up call routing strategies was crucial. Focus on understanding vector commands and their order of execution.
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Jame

7 months ago
I passed the Avaya Aura Call Center Elite Support Exam, and the practice questions from Pass4Success were instrumental. A question that puzzled me was related to Objective 1, focusing on the deployment of call center solutions. I was unsure about the exact configuration settings required.
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Bea

7 months ago
Avaya certification achieved! Pass4Success made it possible with their relevant exam questions.
upvoted 0 times
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Nickole

8 months ago
That's really helpful. Thanks for all the insights! I feel more prepared now.
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Nan

8 months ago
Successfully passing the Avaya Aura Call Center Elite Support Exam was made easier with Pass4Success practice questions. There was a challenging question on Objective 4 about the optimization of agent performance metrics. I had to guess the best approach for real-time monitoring.
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Merilyn

8 months ago
You're welcome! Good luck with your exam preparation. Remember, Pass4Success really helped me with their practice questions. You've got this!
upvoted 0 times
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Johana

8 months ago
I am thrilled to have passed the Avaya Aura Call Center Elite Support Exam! The Pass4Success practice questions were a lifesaver. One question that caught me off guard was under Objective 2, which dealt with the troubleshooting of call routing issues. I wasn't sure about the specific diagnostic tools to use.
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Mayra

9 months ago
Aced the Avaya exam! Pass4Success materials were a lifesaver for quick prep.
upvoted 0 times
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Polly

9 months ago
That's really helpful. Thanks for all the insights! I feel more prepared now.
upvoted 0 times
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Dyan

9 months ago
Passing the Avaya Aura Call Center Elite Support Exam was a great achievement for me, thanks to the practice questions from Pass4Success. There was a tricky question related to Objective 5 about the integration of third-party applications. I had to think hard about the best practices for API usage.
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Jarvis

9 months ago
You're welcome! Good luck with your exam preparation. Remember, Pass4Success really helped me with their practice questions. You've got this!
upvoted 0 times
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Suzan

9 months ago
I recently passed the Avaya Aura Call Center Elite Support Exam, and I must say that the Pass4Success practice questions were incredibly helpful. One of the questions that stumped me was about Objective 3, specifically regarding the configuration of call vectoring. I wasn't entirely sure about the correct sequence of steps, but I managed to get through it.
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Nieves

9 months ago
Just passed the Avaya Aura Call Center Elite Support Exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Otis

10 months ago
Passing the Avaya Aura Call Center Elite Support Exam was a great achievement for me, and I owe a big thanks to Pass4Success for their valuable practice questions. The topics on virtual routing like Network Call Redirection were particularly challenging, but with the help of Pass4Success, I was able to understand the concepts thoroughly. One question that I recall was about implementing Best Service Routing in a multisite environment, where I had to consider factors like load balancing and failover mechanisms.
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Lennie

11 months ago
My exam experience was quite intense, especially when it came to topics like Best Service Routing in a multisite environment and virtual routing such as Network Call Redirection. Pass4Success practice questions really helped me grasp the concepts and apply them effectively in the exam. One question that I remember was about setting up virtual routing for call redirection in a complex network scenario, where I had to determine the most efficient routing path.
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Weldon

12 months ago
Just passed the Avaya Aura Call Center Elite Support Exam! Be prepared for in-depth questions on call routing strategies, especially skills-based routing. Make sure you understand how to configure and troubleshoot Vector Directory Numbers (VDNs). Thanks to Pass4Success for providing spot-on practice questions that helped me prepare efficiently!
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Omer

12 months ago
I recently passed the Avaya Aura Call Center Elite Support Exam and I found the questions related to Dynamic Business Advocate and Troubleshooting using Communication Manager Denial Event quite challenging. Thanks to Pass4Success practice questions, I was able to understand the capabilities and features better. One question that stood out to me was about troubleshooting a denial event in Communication Manager, where I had to identify the root cause of the issue.
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Free Avaya 7492X Exam Actual Questions

Note: Premium Questions for 7492X were last updated On Jun. 13, 2025 (see below)

Question #1

A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VON 3030.

When the caller reaches VDN 3030, what is the active VDN?

Reveal Solution Hide Solution
Correct Answer: A

https://www.tek-tips.com/viewthread.cfm?qid=1585546

Question #2

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

Reveal Solution Hide Solution
Correct Answer: A, B, D

https://downloads.avaya.com/css/P8/documents/101038024 (58)

Question #3

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

Reveal Solution Hide Solution
Correct Answer: D

https://downloads.avaya.com/css/P8/documents/100081980

Question #4

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).

Which command in the vector would invoke NCR when using LAI?

Reveal Solution Hide Solution
Correct Answer: C

Question #5

Which two vector variable types are strictly global in scope? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: C, E

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