Avaya Exam 7497X Topic 4 Question 78 Discussion

Actual exam question for Avaya's 7497X exam

Question #: 78
Topic #: 4

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.

What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

ACallServerConnector

BUCM-PU

CUCMServices

DUCMDataCollector

Show Suggested Answer

Suggested Answer: A

by Paz at Jul 05, 2024, 08:07 PM

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Shawnda

9 months ago

I think the AES Switch Link being down could also be a possible cause.

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Donette

9 months ago

I believe the problem lies with the AES CTI CSC user and password.

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Nobuko

9 months ago

Haha, I bet the AES guy forgot to pay his license fee. Gotta keep those licenses up to date, am I right? But yeah, I think B is the answer.

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Yesenia

7 months ago

User and password Incorrect.

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Shantay

8 months ago

A) The AES is not equipped with a correct AES license.

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Mauricio

8 months ago

Haha, I bet the AES guy forgot to pay his license fee. Gotta keep those licenses up to date, am I right?

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Luis

8 months ago

User and password Incorrect.

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Adolph

8 months ago

A) The AES is not equipped with a correct AES license.

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Temeka

8 months ago

Gladys is correct. The AES license might be the issue.

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Gladys

8 months ago

B) The AES CTI CSC user and password are Incorrect.

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Dorthy

9 months ago

A) The AES is not equipped with a correct AES license.

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Dana

9 months ago

Haha, I bet the AES guy forgot to pay his license fee. Gotta keep those licenses up to date, am I right?

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Alesia

9 months ago

Haha, I bet the AES guy forgot to pay his license fee. Gotta keep those licenses up to date, am I right?

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Nu

9 months ago

I agree with Olene, it could be the AES license causing the problem.

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Misty

9 months ago

This is a tricky one, but I'm going with B as well. The 'UNKNOWN_APPLICATION' error suggests an authentication problem.

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Pilar

10 months ago

Definitely B. The error message clearly indicates an issue with the application privileges, which points to incorrect login credentials.

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Annmarie

9 months ago

B) The AES CTI CSC user and password are Incorrect.

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Twila

9 months ago

A) The AES is not equipped with a correct AES license.

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Olene

10 months ago

I think the issue might be with the AES license.

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Tayna

10 months ago

Hmm, I think the answer is B. The AES CTI CSC user and password must be incorrect for the CSC to disconnect after logging that message.

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Kenda

8 months ago

In this case, it's crucial to verify the AES CTI CSC user and password to ensure they are correct for the connection to be successful.

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Lonna

8 months ago

I agree. It's important to troubleshoot each potential cause to identify the root of the issue.

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Gerald

8 months ago

Yes, that could be a possibility. But it's always good to double check all the options before coming to a conclusion.

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Marya

9 months ago

I think the answer is B. The AES CTI CSC user and password must be incorrect for the CSC to disconnect after logging that message.

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