I'm leaning towards Option C. Setting a vector directory number with a collect-type variable could give the call center more flexibility in handling emergency calls.
I think setting a feature access code that detects a power outage and reroutes calls automatically would be the best option for configuring an alternate call path in case of a disaster.
Option D sounds interesting, but I'm not sure if a feature access code can automatically detect a power outage and reroute calls. Seems a bit too good to be true.
Option B seems the most logical choice for configuring an alternate call path. Changing the trunk number using a variable would allow the call center to quickly reroute calls in case of a disaster.
Misty
3 days agoBen
9 days agoIluminada
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